Veterinary Client Service Representative

Veterinary Eye Institute (VEI) is the leading veterinarian‑owned and led network of stand‑alone ophthalmology practices. We help our patients receive advanced medical treatments and innovations. We treat conditions such as cataracts, glaucoma, uveitis, ulcers, sudden blindness, and so much more! We are looking for collaborative and driven people to join our clinical team.

Proposed

Schedule:

Monday, Tuesday, Thursday 7:45 – 6:00, Friday 7:45 – 5:00

• Greet and check‑in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Communicate between clients and staff
• Maintain a neat and clean lobby

• High school diploma or equivalent
• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self‑motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast‑paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra‑departmentally
• Ability to stay on task and work energetically for entire shift, sometimes up to 10 hours per day
• Eager to learn more about diseases and medication specific to ophthalmology

• Strong career growth and personal development opportunities
• Comprehensive health benefits
• Vision and dental
• HSA, FSA and Independent Care Spending
• 401(k) with employer match
• Paid time off (PTO)
• Shift differentials and on‑call pay
• Uniform allowance
• Employee pet discounts and pet insurance
• Elective short‑term disability, life and accident insurance and company paid long‑term disability
• Continuing education opportunities and assistance program

Come as you are. VEI is an equal‑opportunity employer. We are also a drug‑free organization, therefore employment with VEI is dependent upon the passing of a drug screen and background check. VEI does not accept unsolicited resumes from third‑party recruiters.