Administrative Supervisor; Nursing - Watson Clinic Lakeland Highlands Hospital-L

Administrative Supervisor (Nursing) – Orlando Health Watson Clinic Lakeland Highlands Hospital – Lakeland, FL

Position Summary:

Opening Summer 2026 at 4000 Lakeland Highlands Road, Lakeland, FL.

The Orlando Health System of Care includes award‑winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico, honoring our 100‑year legacy by providing professional and compassionate care to patients, families and communities.

Combining the strengths of Orlando Health and Watson Clinic, we are expanding access to award‑winning specialty care for Polk County and beyond. The new state‑of‑the‑art, seven‑story, multi‑specialty hospital will serve as a vital 550,000‑square‑foot health‑care hub offering:

• 300+ inpatient beds and 69 emergency and observation beds
• 11 operating rooms and four cardiac interventional suites
• Dedicated labor and delivery services – including a neonatal intensive care unit (NICU) that will debut shortly after opening
• Comprehensive cardiovascular, neurology, and oncology services
• Advanced surgical procedures

• Benefits that begin on Day 1
• Four (4) weeks paid parental leave
• Debt‑free degrees through our Preferred Education Program
• Tuition reimbursement and loan repayment programs
• Back‑up childcare and elder care
• Fertility benefits and adoption assistance
• NCLEX reimbursement
• Free NCPDs for RN license
• Free Kaplan review courses
• Dedicated RN career counselor and GN Coordinators to develop you
• Specialty certifications reimbursement
• And more!

• Serves as a clinical resource agent to nursing units and allied health departments for problem solving within a given shift.
• Ensures safe and timely patient flow throughout the facility and coordinates intrasystem transfers.
• Participates in clinical observation and assessment for patients as needed to determine appropriate level of care/placement.
• Provides oversight of staffing resources in coordination with department leadership and the corporate staffing office.
• Ensures a visible and collegial leadership presence throughout the facility and shift.
• Serves as a first responder for all emergency code events and house alerts.
• Completes documentation per shift for patient census, events and flow outcomes, proficiently operating databases, bed management programs, and the electronic health record.
• Serves as a leadership resource for Orlando Health policy, procedure, legal and risk issues, and compliance with regulatory standards and accrediting agencies.
• Responds/resolves team member, patient, family member, and provider concern and provides follow‑up with appropriate individuals.
• Provides support, education, coaching, and mentoring to team members.
• Assists personnel and families in all circumstances that surround the death of a patient, facilitating arrangements for autopsies, organ/tissue donation and/or verification of referrals to the Medical Examiner.
• Serves as the central intake for patient matters concerning the American Disability Act, language and/or cultural issues; facilitating assistance as needed within the facility.
• Manages human resource related functions; not limited to interviewing, onboarding, evaluating personnel, reinforcing expectations with standards for care and/or conduct and issuing corrective actions.
• Provides crisis management support and coordinates follow‑up actions with the Administrator – on – Call (AOC).
• Serves as the Incident Commander for all HICS events until the hospital administrator arrives on the scene.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

• Effective Communication: proficient in oral, written, and interpersonal skills.
• Relationship Management: demonstrates collaborative and collegial relationship skills, engages staff in decision making and exhibits effective conflict resolution skills.
• Influencing Behaviors: inspires desired behaviors, manages undesired behaviors and promotes…