Director, Communications

Overview

The range for this role is $116,000 - $167,500. Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. Interested applicants must be willing and able to work onsite full-time in either our Melbourne, FL or Orlando, FL office.

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows:
Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.

The Director, Communications is responsible for overseeing the research, conceptualization, strategic planning, implementation, and ongoing improvement of communications for Christian Care Ministry (CCM) / Medi-Share; as well as a new shared services and innovation entity. This role ensures cohesive external and internal communications that further CCM’s mission and supports diversified product growth, innovation, and market expansion toward becoming a thriving Christ-centered wellness community in select markets.

• Develop, implement, and evaluate the communications strategy across CCM, Medi-Share, and the shared services/innovation entity; ensuring alignment with mission and growth objectives
• Lead strategic communication vision in consultation with internal/external stakeholders to increase alignment and engagement. Support new strategies - product incubation, service diversification, and selective market expansion
• Develop and grow word-of-mouth referral activity through member communication efforts with the goal of supporting the build-out of organic communities in select markets
• Oversee brand-aligned positioning, messaging consistency, and execution across internal/external communications
• Design, write, revise, and publish clear, concise, and effective communications aligned with the strategic goals of organization
• Use data, research, and analytics to refine segmentation, target messaging, and measure communications engagement and effectiveness
• Serve as a strategic counsel to the Executive Leadership Team on communications implications of ministry priorities, change management, product launches, crises (in conjunction w/PR), and brand alignment
• Collaborate cross-functionally with Marketing, Development, Channel Partners, Member Services, Government Affairs, Product Development, Operations, and affiliated organizations to coordinate communications
• Lead and influence internal leadership and external contractors to create clarity and alignment across the organization
• Be a voice in internal/employee communications and culture—including faith engagement, stewardship messaging, and mission alignment
• Provide regular reports of KPI performance at meetings, to leadership, and upon request
• Support Ministry research objectives, as needed, with member-based research
• Scan, evaluate, and adopt innovation in communications tools, technologies, and channels (e.g., digital platforms, AI, automation)
• Oversee budget, vendor relationships, performance metrics, and resource allocation
• Ensure communications are compliant with regulatory, reputational, and ethical standards
• Contribute to the exercise and expression of the Ministry’s Christian beliefs
• All other duties as assigned

• Expert skill with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Expert skill with communications software
• Excellent ability to communicate in written, oral, and digital formats that build engagement and interest
• Strategic thinking and systems-level perspective; especially around growth, incubation, brand-aligned voice, tone, and delivery
• Excellent organization, prioritization, and project management skills
• Strong computer skills – ability to access, research, use,…