Director, Rental Operations

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Director, Rental Operations is responsible for the enterprise‑wide operational, financial, and systems performance of rental operations across multiple booking channels, inventory sources, and service models. This role provides strategic leadership to ensure inventory optimization, revenue integrity, operational scalability, and regulatory compliance while supporting guest satisfaction and long‑term business growth.

As a key business partner to Accounting, Revenue Management, Technology, Sales, Marketing, Call Center Operations, and Resort Operations, the Director translates enterprise objectives into executable operating strategies, ensuring disciplined financial performance, consistent reservation delivery, and sustainable operating models.

How You ll Shine:

• Provide strategic oversight of rental operations, including reservation management, payment processing, relocations, guest relations, and owner rental programs.

• Establish and govern standardized operating models that ensure consistency, scalability, and service excellence.

• Ensure accurate and timely delivery of reservation and arrival data to resorts to support guest experience and on‑site revenue opportunities.

• Develop and manage relationships with internal and external call center partners.

• Own the full financial lifecycle of rental operations, including forecasting, margin management, billing accuracy, refunds, and night audit oversight.

• Partner with Accounting and Revenue Management to ensure compliant revenue recognition, internal controls, and financial risk mitigation.

• Analyze actual versus forecasted performance, identifying trends, risks, and corrective actions.

• Oversee fiscal management of relocation and group collections processes.

• Secure, process, and optimize rental inventory across internal and external channels, including group, corporate, and VIP travel.

• Lead owner rental inventory acquisition strategies, including points‑based, weeks‑based, and whole ownership inventory.

• Partner with Revenue Management to support pricing strategy and inventory monetization objectives.

• Direct the integration and optimization of payment, collections, and reservation systems.

• Oversee documentation of operational processes to support training, audit readiness, and business continuity.

• Develop and implement policies and practices supporting owner rental operations and guest experience improvements.

• Develop and govern communication and educational tools, including call center scripting and program updates for resort teams.

• Partner with Sales and Marketing to ensure arrival and guest information supports revenue and sales objectives.

• Lead and develop a multi‑layered leadership organization, including managers, supervisors, and team leaders.

• Foster a culture of accountability, continuous improvement, and high performance.

• Model and reinforce Wyndham’s Count on Me behaviors across the organization.

• Partner cross‑functionally to execute enterprise initiatives and operational strategies.

• Lead process improvement initiatives to reduce cost, eliminate inefficiencies, and enhance scalability.

• Leverage operational and financial metrics to drive data‑informed decision‑making.

• Travel should be no more than 25% of the job. Travel would be limited to occasional site visits as well as other Travel + Leisure offices.

• Bachelor’s Degree required

• Assigned training, as needed.

• Excell…