Product and Program Development Manager

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Manager, Product and Program Development works with multiple departments across Travel + Leisure Co. to facilitate the launch of and enhancements to products and programs developed to support the company’s strategic pillars of customer obsession and best-in-class sales and marketing. This role is pivotal in driving product development strategy and fostering innovation to ensure the company remains competitive and forward-thinking.

• Develops and implements innovative product development strategies to ensure the company remains at the forefront of the industry. Responsible for all aspects – including but not limited to product / program communication plan, sales and marketing positioning, customer servicing and the on-going management of existing products/programs. Serves as liaison between program and internal organizations at multiple levels to ensure all program targets and requirements are specified and met.

• Manage multiple projects including new product creation, product expansion and product maintenance. Support all project management activities such as project initiation, planning, execution, implementation, UAT, and evaluation.

• Manages activities and tasks among global program team members, other internal departments and client or vendor/subcontractor organizations to meet product and program goals and ensure task completion on schedule, within budget constraints, and of appropriate quality standards.

• Define systematic reporting mechanisms to track and report program/product results, operational costs and lessons learned at the appropriate level of detail for all levels of the organization. Implement identified strategies and opportunities based on lessons learned with initial launch on future launches or rollouts.

• Performs other duties as needed.

• 15% travel would be required for specific meetings with sales & marketing, customer service operations, special events and product launches.

• Bachelor’s degree in related field or 1-3 years of experience in product or program management.
• Business administration, marketing, product management or related degree.
• Project Management certification preferred but not required.
• Understanding of the travel/timeshare industry and Travel + Leisure Co. competitors.
• Experience working on large cross functional initiatives.
• Proven ability to drive large-scale projects or processes consisting of cross-functional teams, with strong collaboration and leadership.
• Strong presentation skills.
• Excellent oral and written communication skills and exceptional interpersonal skills.
• Ability to communicate decisions and recommendations to senior management in a clear and concise manner.
• Must be able to communicate effectively and build solid relationships with individuals at all levels, in multiple geographies and business functions.
• Capable of conflict resolution and program risk mitigation.
• Strong initiative, flexibility, and ability to thrive in a deadline-oriented atmosphere.
• Strong leadership, negotiation, and conflict management skills.
• Highly organized, able to effectively adapt to a changing environment and/or priorities.
• Proofreading and strong command of grammar and sentence structure.
• Highly proficient & knowledgeable in all Windows applications, including Project, Visio, Word, Excel, and PowerPoint.
• 1-3 years of experience in a program, product, marketing role.
• Demonstrated experience in handling cross business unit products and programs.
• Strong experience in working with cross brand initiatives.
• Strong experience in managing cross-brand projects.
• Strong presentation skills and facilitating large meetings.

We offer a…