Market Manager - Orlando South

Overview

Welcome to Gerber Collision & Glass. Gerber Collision & Glass is one of the largest collision repair companies in North America, with $3+ billion in sales, over 1000 locations and 10,000+ team members across the United States and Canada. We are passionate about delivering our goal to WOW Every Customer and Be the Best. Gerber welcomes all applicants from diverse backgrounds and abilities.

All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

The Market Manager is responsible for the operation and results of multiple locations within a designated area, including operations, internal and external development, business relationships, and profitability. The role provides leadership and mentoring to direct reports and leads their team effectively and efficiently.

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage activities of all locations within the designated market through coordination with each location’s General Manager. Monitor capture rates to ensure stores take full advantage of opportunities.
• Hold staff accountable for shop performance by ensuring reporting employees understand the company mission to WOW every customer and be the best, follow SOPs, and document exceptional and substandard performance.
• Be the conduit for load leveling for the market by holding daily calls.
• Recruit, interview, train new hires. Coach staff to ensure customer satisfaction and resolve customer concerns. Seek opportunities for continuous education and development for all employees. Participate in external marketing and team building activities as requested.
• Promote safe, clean working conditions; review audits and safety records of locations. Ensure PPE is used properly and document managers who do not enforce safety policies.
• Collaborate with corporate staff to achieve external growth of the assigned market; provide internal reporting and communications to meet or exceed area objectives.
• Review location performance against goals with location managers; provide coaching to ensure locations perform to potential. Contact all claims managers and dealer accounts at least monthly.
• Conduct operations reviews with location managers and in-person audits monthly; meet as requested.
• Promote, develop and act as a liaison with area insurance contacts and other referral points. Ensure stores respond to clients in a timely manner.

• Minimum of five years in the collision repair industry
• Minimum of three years of management
• ICAR Platinum certification preferred
• Estimating license if applicable in the state

• Ability to read and understand financial statements
• Extensive estimating experience

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties may change at any time with or without notice.

The physical demands of the job must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Gerber offers comprehensive benefits including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for full-time employees working a minimum of 30 hours/week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit  to learn more about our company.

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

$89,591.67 - $ USD Annual