Director, Operations

By joining Sedgwick, you'll be part of something truly meaningful. Sedgwick’s 33,000 colleagues work every day to help people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy a healthy work‑life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplace

Certified as a Great Place to Work®

Fortune Best Workplace in Financial Services & Insurance

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:

• Dubuque, IA : 4141 Westmark Drive, Dubuque, IA 52002
• Cedar Rapids, IA : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401
• Coralville, IA : 3273 Ridgeway Drive Coralville IA 52241
• Dublin, OH : 5500 Glendon Court Dublin OH 43016
• New Albany, OH : 7795 Walton Parkway New Albany, OH 43054
• Chicago, IL : 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604
• Indianapolis, IN : 8909 Purdue Road Suite 501 Indianapolis, IN 46268
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Irving, TX
: 2201 W. Royal Lane Suite 125 Irving, TX 75063
• Memphis, TN : 8125 Sedgwick Way, Memphis TN 38125
• Southfield, MI : 300 Galleria Officentre Southfield MI 48034
• Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826
• Eden Prairie, MN : 11000 Prairie Lakes Drive Eden Prairie, MN 55344
• West Hills, CA : 8521 Fallbrook Ave West Hills, CA 91304

To be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to be responsible for staffing and training needs; and to be responsible for budget preparation and profit and loss management for assigned offices.

Has direct and/or indirect responsibility for 50‑99 colleagues.

• Responsible for overall operations management for all assigned locations/offices.
• Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
• Establishes business plan with goals and objectives for the partnership and locations/offices.
• Monitors management reports relating to the partner/office performance.
• Assists with the coordination of sales and client service efforts.

• Performs other duties as assigned.
• Supports the organization’s quality program(s).
• Travels as required.

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

Education & Licensing
Bachelor’s degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.

Experience
Ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years of claims management experience and four (4) years of supervisory experience.

• Strong technical claims knowledge
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Leadership/management/motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel required

Auditory/Visual: Hearing, vision and talking

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.