Director, Franchise Operations - Florida

Overview

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun.

At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences.

We can’t wait to welcome you!

The Director of Franchise Operations supports the overall mission of the Franchise Operations team by nurturing relationships with owners by understanding their individual goals and needs while recognizing every hotel is unique. The DFO optimizes owners’ performance by delivering innovative solutions and relevant resources using our experience and network across the organization.

Owner Involvement and Customer Relationships

• Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset that directly aligns with our Count on Me service culture values:
  Being Responsive, Being Respectful and Delivering a Great Experience.
• Develop trusted relationships with external customers in order to educate, motivate and influence adoption of tools and resources to elevate performance.
• Execute a Portfolio Management strategy that improves overall performance through consistent communication, contact and touchpoints with hotels and owners.
• Requires 90% travel with flexible work schedule.
• Respond to one off requests from the business that are property specific within in indicated SLA (Service Level Agreement).

Execution and Strategy

• Execute Wyndham Hotels and Resorts initiatives, projects, and related tasks.
• Analyze data to develop and execute strategies to expand revenue generation opportunities, drive growth and performance while improving quality performance and increasing customer satisfaction with each hotel.
• Drive NRG through retention and development opportunities.

Collaboration and Accountability

• Collaborate with internal stakeholders.
• Provide accountability to the organization through documentation, follow up and system reporting.

Performance and Development

• Achieve annual service, performance and KPI goals in order to impact WHR profitability.
• Take ownership of personal and professional development.
• Project a positive image and promote the value of WHR.

You'll be successful if you have

• Skilled at analyzing and organizing data consistently to execute meaningful messages during franchisee onsite and virtual visits to deliver region strategies.
• Proficient influencing skills to achieve operational results and owner engagement.
• Strong decision-making and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to convey complex information clearly to various stakeholders.
• Fluent understanding of existing WHR tools & resources and able to leverage them for the benefit of the hotel/owner.
• Builds on existing internal relationships and trust & provides feedback/solutions to leadership on hotel/owner needs & challenges.
• Fluent in ability to manage conflict and difficult conversations.
• Expert in independently prioritizing, organizing and managing time effectively.

• 6 to 8 years of progressive experience in a hotel or a related field required, preferably, property and corporate management experience.
• 4-year college degree in business administration, management, or a related field.
• 3-5 years of multi-property experience.
• 3-5 years experience in leadership positions, managing teams, and overseeing multiple franchises.
• 3-5 years of Wyndham…