Assistant Branch Manager - Workers Compensation Claims

At Gallagher Bassett, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

• Supervises their own team of adjusters plus some number of other supervisors based on individual branch needs.
• With minimal direction, actively drives adjuster hiring and training.
• Actively coordinates assigned adjusters workloads and performance, as well as that for assigned supervisors.
• Drives compliance and best practice reporting.
• Demonstrates a detailed understanding of corporate policies and procedures.
• Uses various metric driven tools such as FOCUS, the Managers Tool Kit and Scoreboard to evaluate performance and identify problem areas in advance of them becoming service issues.
• Takes ownership to resolve such issues.
• Defines team goals and communicates team goals.
• Motivates people to perform at the highest level.
• Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which states are being handled.
• Communicates with clients, carriers and brokers in a professional, positive and proactive manner.
• Works collaboratively with all internal departments.

Required:

• High school diploma and 12 years related claim experience required.
• At least 3 of supervisor experience required.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of all team member related functions.

Preferred:

• Bachelor s degree preferred.

• Requires exceptional analytical and problem solving skills.
• Ensures flawless and consistent execution of client service instructions and performance guarantees.
• Ability to actively review work of others via file reviews; identify mentoring opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...
• The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher…