Operations Manager; Wally Park - Orlando, FL

Operations Manager (Wally Park) - Orlando, FL

This range is provided by LAZ Parking. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$80,000.00/yr - $90,000.00/yr

The Site General Manager leads the operations with integrity, accountability, and a people-first mindset. This role drives operational excellence, financial performance, and client satisfaction while promoting a culture of safety, teamwork, and continuous improvement.

• Parking and shuttle operations experience required.
• Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
• Identifying high potential employees to support the organization’s continued growth.
• Preparation of annual operating budgets and monthly reviews of profit/loss statements.
• Responsible for developing client relationships and business retention.
• Organize and narrate parking management skills for all employees and Supervisors.
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our client.
• Daily, Weekly, Monthly, and Annual financial and operational reports as required.
• Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.
• Managing, planning, scheduling, training, and directing the activities of Employees and Supervisors, which may require compliance with the Collective Bargaining Agreements.
• Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa).
• Implement and complete other projects, programs, and initiatives that may arise from the operation.
• Participate in labor contract management if applicable.
• Review and edit proposed parking, maintenance, etc. agreements.
• Communicate with local police departments and emergency management teams regarding operations.
• Organize and manage the oversight of event operations within LAZ Parking.
• Monitor, review, and analyze the market rate structures.
• Implementation and completion of other projects, programs, and initiatives that may arise.
• Identify future hiring needs and develop job descriptions and specifications.
• Understand and maintain audit principles, practices, and methodologies that are required.
• Develop and submit documentation needed for required annual submissions.
• Support the creation of the marketing budget while monitoring the costs of marketing activities.
• Ensure safety SOPs are followed and prioritized utilizing resources such as Samsara, Safety Manager, location inspections, location safety audits, daily huddles, LAZ People, etc.

• Bachelor's Degree or equivalent work experience.
• 5+ years in management role.
• 10+ years in parking experience required.
• Knowledge of excel, word, power point and general Microsoft Office applications.

• DOT certified or willing to obtain within the first 30 days of employment.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent team-building and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Ability to drive a passenger shuttle when needed.

The physical demands described here are representative of those that must be met by an employee to successfully…