Event Manager, Orlando

The Event Manager is a professional within the Event Management department, responsible for managing assigned programs from contract through execution, working both autonomously and with direction as needed. The ideal candidate brings strong hospitality experience and/or a diverse background in event types, client management, financial and time management, initiative, adaptability, and a solutions-oriented mindset.

As a key member of the team, the Event Manager is expected to embody the company’s vision, values, and culture. This includes showing appreciation for leadership guidance, providing mentorship to junior staff, and fostering a respectful and collaborative work environment.

• To support the vision, mission and guiding principles of the Company.
• While performing any procedure, all associates must observe applicable Safety, Health, and Environmental rules and guidelines. The use of appropriate personal protective equipment is required.
• Attend and participate in training opportunities and seminars relevant to this position.
• Adhere to appropriate company operating procedures, benefit rules, employment, and safety policies/practices.

• Lead all phases of event management, including contracting, planning, budgeting, logistics, and on‑site execution for assigned programs including high‑touch clients and large‑scale programs.
• Serve as the primary point of contact for clients throughout the planning process and maintain an open line of communication with client during program dates and when client is in destination.
• Ensure program details meet client expectations while adhering to budgets, timelines, and company standards.
• Conduct assigned program operational site inspections, planning visits and walkthroughs.
• Be onsite during program duration; be flexible and maintain an open line of communication with client during program dates and when client is in destination.
• Manage the production of all program materials including diagrams, manifests, run‑of‑show documents, schedules, permitting and vendor confirmations.
• Ensure programs meet profitability targets by tracking costs, managing the P&L, and maintaining or growing profit margin from initial contract.
• Overseeing billing in collaboration with the Program Financial Manager.

• Build and maintain strong client relationships through clear communication, professionalism, and thoughtful problem‑solving.
• Support the client experience from contracting through post‑event follow‑up, ensuring satisfaction and repeat business.
• Identify and sell to client, potential upsell opportunities, increasing profit margin and providing added value as destination expert throughout program planning and execution.
• Send thank you email and complete post‑program checklist including but not limited to post event surveys, post‑con, etc.

• Collaborate with Sales, Strategic Accounts (if applicable), Design & Development, Design Studio, and Vendors in successful and cohesive program delivery.
• Communicate to local leadership and team of event and operational success and advise on best practices.
• Communicate with strategic team leads, if applicable, key program planning milestones, and preparations for optimum program success.
• Support departmental goals through cross‑functional communication and alignment.
• Participate in weekly event management and/or team meetings and other internal planning sessions.
• Work with Staffing Coordinator to manage field staff assignments.
• Be willing to assist across destinations and/or travel to help operate and support.

• Support training efforts by sharing best practices and process knowledge.
• Foster a respectful and supportive team environment that reflects the company’s values.
• Self‑educate or partake in training opportunities, representing company at industry/hospitality functions at least three times per year.
• Participate and assist with FAMs and hotel partner team outings.
• Oversee part time Event Staff on projects and programs as needed.

• Manage vendor partners, negotiate…