Cross Functional Services Lead

Overview

Job Summary:

A cross-functional lead, also known as a cross-functional team leader, plays a crucial role in coordinating and managing projects or initiatives that involve individuals from different departments or functional areas within an organization. The job description for a cross-functional lead typically includes:

• Project Coordination:
  Plan, organize, and oversee cross-functional projects or initiatives to ensure they are completed successfully and on time.
• Team Leadership:
  Lead a diverse team of individuals from various functional areas, providing guidance, direction, and support to achieve project goals.
• Stakeholder Management:
  Collaborate with stakeholders, including department heads, executives, and project sponsors, to define project objectives, scope, and requirements.
• Communication:
  Maintain open and effective communication channels within the cross-functional team, ensuring that team members are informed and aligned with project goals and timelines.
• Conflict Resolution:
  Address conflicts and challenges that arise within the team or between functional areas, working to find solutions that keep the project on track.
• Resource Allocation:
  Allocate resources, including personnel, budget, and equipment, as needed to support the project's success.
• Project Planning:
  Develop comprehensive project plans, including timelines, milestones, and deliverables, and regularly track progress against these plans.
• Risk Management:
  
  Identify potential risks to the project and develop strategies to mitigate them, ensuring the project stays on course.
• Quality Assurance:
  Ensure that project deliverables meet quality standards and that all team members understand and adhere to these standards.
• Documentation:
  Maintain accurate project documentation, including project plans, status reports, and meeting minutes.
• Performance Evaluation:
  Evaluate the performance of cross-functional team members and provide feedback for improvement.
• Change Management:
  Manage changes to project scope, objectives, or requirements and communicate these changes effectively to the team and stakeholders.
• Continuous Improvement:
  Identify areas for process improvement and best practices in cross-functional collaboration.
• Reporting:
  Provide regular project status updates to stakeholders and management, highlighting achievements and addressing any issues or risks.
• Knowledge Transfer:
  Facilitate the sharing of knowledge and expertise between team members from different functional areas.
• Cross-Functional Collaboration:
  
  Promote a culture of collaboration and teamwork, fostering positive working relationships between team members.

• BS in a computer science or management-related discipline
• 8+ years of configuration or change management experience.
• Advanced knowledge of business processes
• Advanced knowledge of ITIL change and configuration management frameworks.
• Excellent written and oral communication skills
• Cherwell Service management tools will have added advantage.