HVAC Technical Branch Service Manager

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

• Reinvent yourself:At Bosch, you will evolve.
• Discover new directions:At Bosch, you will find your place.
• Celebrate success:At Bosch, we celebrate you.
• Shape tomorrow:At Bosch, you change lives.

What you will do:

This position is fully responsible for the organization and operation of the Technical Support Services function for the branch. A company vehicle will be provided for the travel portion of this position.This is a remote role, but this person must reside between North of Ft. Pierce and Tampa to be considered for the role.

How you will do it:

• Provide technical support of YORK product to customers in regard to installation, application, service problems, and performance issues either by phone or on-site.
• Support branch personnel in application and technical information of previous, current, and new products.
• Comfortable facilitating training for HVAC contractors
• Supervise, monitor, and fulfill warranty obligations on the UPG product line.
• Develops, assembles and/or facilitates technical, service and/or products training for Contractors.
• Assist branch personnel in determination of necessary parts inventory for new products or parts relative to service letters.
• Resolution of customer complaints, working with the dealer, the consumer, and factory customer relations towards highest possible resolution satisfactory to all parties.
• Advise and distribute as necessary Service and Service-Tips letters.

Basic Qualifications:

• Bachelor’s Degree in a related field or equivalent combined education and experience.
• Must be bilingual (English and Spanish)
• 10+ years HVAC (residential & commercial) field experience as a successful service manager or with a Distributor/OEM
• Ability to travel up to 40% within your area

Preferred Qualifications:

• Proficiency in a Windows operating environment, including email and Microsoft Office software.
• Effective and professional customer communication, organization skills and time management.
• Strong leadership skills and professional creativity.
• Effective teaching abilities; ability to conduct classroom HVAC trainings with contractors

* Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.