Field Services Engineer

Overview

At Spacelabs Healthcare, you make a difference.

Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients. Our innovations in patient monitoring and management, care coordination, and clinical decision support reach more than 60 million people each year. We are dedicated to solving challenges in the healthcare system, including enhancing patient experience, improving population health, reducing costs, supporting care team well-being, and advancing health equity.

We create services and technologies that are personalized to support healthcare providers worldwide.

Because while we may not be at a patient’s bedside, their health is still in our hands.

Our Field Service Engineer III (FSE) is responsible for the quality service of Spacelabs products and for customer satisfaction within the assigned territory. Excellent technical and communication skills are needed to interact effectively with customers and company personnel. The role requires the ability to work well without close supervision, be self-starting, and independently manage time/schedule. The FSE must possess analytical/technical abilities and basic business acumen and communicate effectively at all levels of the organization.

Note: This is a field-based position covering central Florida. 75% travel (mostly driving) will be required.

• Install and relocate Spacelabs products in accordance with policies, procedures, and approved technical documents and publications.
• Install approved equipment upgrades and modifications as required in accordance with procedure and Quality Management Systems requirements.
• Perform all assigned preventative maintenance, corrective maintenance, any updates/upgrades to device software, and provide necessary records to hospitals and Regional Service Manager.
• Act as liaison with global technical support departments for product introduction, evaluation, and major troubleshooting assignments.
• Respond to all assigned customer service calls within the required timeframe and apply corporate policy guidelines.
• Support Regional Service Manager and region in achieving assigned Operating profit goals, including by promoting sales of service contracts, billable services, and Spacelab’s products and offerings.
• Collaborate with Regional Service Managers and Contract Specialists in generating service quotations for customers on new business agreements or service renewals.
• Support sales efforts by assisting with equipment demonstrations and clinical evaluations.
• Assist sales with pre-sale configurations and consultation as required.
• Submit accurate and complete reports on time regarding expenses, timecards, and service call reports.
• Assist with on-the-job training of regional new hires; mentor new FSEs and field installation associates and support the business as needed.
• Attend required technical training classes (remotely or at Spacelabs Snoqualmie location) to maintain compliance for servicing Spacelabs devices.
• Continue technical development to keep up with evolving technology.
• Control and maintain assigned Spacelabs assets in accordance with policies and directions.
• Uphold Spacelabs values of Customer Obsession, Ownership Mindset, and Superior Results.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
• Report quality problems or defects to management for corrective action to avoid recurrence.
• Duties may be modified or assigned at any time to meet business needs.

• Associate of Science Degree in electronics or a related technical discipline; or equivalent technical training from an accredited program in biomedical, electronic, or computer technology; or equivalent military training and/or experience.
• 5+ years of experience as an FSE or equivalent field service or similar experience.
• 5+ years of experience working on complex capital medical devices.
• Proficient computer skills including networking, Microsoft Windows operating systems, and experience with CRM/ERP tools and MS Office products (Word, Excel, Visio, PowerPoint).
• Must become fully competent in the application and operation of all…