Senior Litigation Specialist, General Liability

Senior Litigation Specialist, General Liability

Travelers has built a reputation as one of the best property casualty insurers for over 170 years by taking care of our customers, communities, and each other. Join us to experience a culture rooted in innovation and collaboration.

Annual base salary range: $94,400.00 – $. The actual salary will be determined by role scope, complexity, location, and candidate qualifications. This position is eligible for a sign‑on bonus and performance‑based incentive awards.

As a Senior Litigation Specialist, you will be the technical resource guiding customers back to stability by handling complex, high‑exposure General Liability claims through investigative techniques, coverage evaluation, and settlement negotiation.

• Independently manage a caseload of complex or technical General Liability claims.
• Conduct detailed inspections and interviews to gather comprehensive information and assess claim validity.
• Analyze and interpret intricate policy language, endorsements, and exclusions to make informed claim decisions.
• Maintain detailed and accurate claim documentation and comply with internal protocols and regulatory requirements.
• Coordinate with internal teams, legal counsel, and external parties.
• Handle customer escalations and complex inquiries with professionalism and expertise.
• Provide guidance and mentorship to Claim Reps and Claim Rep Trainees to share knowledge and best practices.
• Acquire and maintain required Insurance License(s) to comply with state and Travelers requirements, typically within three months of starting the job, and complete ongoing continuing education credits as mandated.

• Bachelor’s Degree.
• Seven years of experience in insurance claims, preferably General Liability claims.
• Experience with claims management and software systems.
• Strong understanding of insurance principles and terminology, with the ability to understand and articulate policies.
• Strong analytical and problem‑solving skills.
• Proven ability to handle complex claims and negotiate settlements.
• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.

• High School Degree or GED required with a minimum of 3 years bodily injury litigation claim handling or comparable claim litigation experience.

• Health Insurance:
  Coverage for employees and eligible family members from the first day of employment.
• Retirement: 401(k) match dollar‑for‑dollar up to the first 5% of eligible pay; optional Pension Plan fully funded by Travelers.
• Paid Time Off:
  Minimum 20 days PTO annually plus nine paid company holidays.
• Wellness Program:
  Access to tools, discounts, and mental health resources to support daily life and caregiving needs.
• Volunteer Encouragement:
  Matching Gift and Volunteer Rewards program to support charitable giving.

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that our differences benefit us all. If you have questions regarding the physical requirements of this role, please email us for assistance. Travelers reserves the right to fill this position at a level above or below the level included in this posting.