Personal Lines Customer Service Rep

Business Insurance Center (D/B/A Newsome and Associates), established in 1981, has built strong relationships with clients throughout Lakeland and expanded its services across Florida with offices in Orlando and Clearwater. Specializing in both personal and commercial insurance, the company offers comprehensive policies tailored to meet individual and business needs. With a wide range of options, including Home & Auto, Workers Compensation, General Liability, and Health Insurance, Business Insurance Center partners with reputable carriers such as Allied, Travelers, Safeco, and Progressive to provide clients with quality coverage.

The organization is committed to finding the best insurance solutions for its valued clients.

We are seeking an enthusiastic and goal-oriented Personal Lines Insurance Agent to join our growing team. In this role, you will have the opportunity to build meaningful client relationships, educate customers on insurance products, and serve as a key ambassador of our agency s values.

If you’re driven, love helping people, and enjoy a workplace where your effort is recognized, this is the role for you.

• Build and maintain strong, lasting relationships with personal lines clients
• Provide insurance quotes and bind policies across all lines (home, auto, watercraft, motorcycle, workers comp, bonds, etc.)
• Evaluate client needs and recommend suitable insurance solutions
• Process renewals, endorsements, cancellations, and maintain client files
• Cross-sell additional insurance products when appropriate
• Provide exceptional and timely customer service in person, by phone, or via email
• Work daily on the Nexsure agency management system to manage client accounts and workflows
• Collaborate with underwriters and carriers to support client needs
• Strong communication and active listening skills
• Highly organized with strong attention to detail
• Integrity-driven and reliable
• Sales-minded with a focus on results and client satisfaction
• Team-oriented and able to collaborate effectively
• Self-motivated with a positive and solutions-focused mindset

Mission: To provide trusted insurance solutions with honesty and compassion.

Vision: To build a community of confidence and security through lasting client partnerships.

• Active 2-20 Florida Insurance License
• Minimum 1–2 years of experience in personal lines insurance
• Experience using Nexsure agency management system required
• Bilingual preferred (English & Spanish)
• Experience with additional industry systems is a plus
• Competitive salary + commission structure
• Dental, life, and vision insurance option
• 5 paid holidays
• Paid time off
• Supportive, family-oriented workplace culture

We are committed to fostering a respectful and welcoming environment for all. We value diversity and do not discriminate based on race, color, national origin, religion or any religious background, or any other characteristic protected by law.