IT Business Process Analyst

Summary

Responsible for conducting and identifying IT/CE business process analyses, needs assessment, and making recommendations on process optimization improvements. Monitors adoption and adherence levels of processes and provides necessary in‑services and training for IT/CE teams working in a diverse matrix environment. May also fill the role of a merger and acquisition specialist working with a senior business process analyst or other designated IT leaders to contribute to strategy formulation related to integration of IT components with any M&A's.

The ideal candidate must have high intellectual curiosity, analytical skills, a strong work ethic, and a proven ability to work with cross‑functional teams. This individual must be comfortable working on multiple initiatives in a highly dynamic environment.

Department: IT Transformation Office
Status:
Full Time

Shift: First, Hybrid

Location:

Orlando, FL

Title:

IT Business Process Analyst

• Competitive pay:
  Evening, nights, and weekend shift differentials offered for qualifying positions.
• All Inclusive Benefits (start Day One):
  Student loan repayment, tuition reimbursement, free college education programs, retirement savings, paid paternity leave, fertility benefits, backup elder and childcare, pet insurance, PTO/Holidays, and more for full‑time and part‑time employees.
• Forbes Recognizes Orlando Health as a Best‑In‑State
  
  Employer:
  
  For 2021, Orlando Health was named one of America’s Best‑In‑State Employers, reflecting its positive culture and efforts to ensure all team members feel respected, supported, and valued.
• Employee‑centric recognition:
  Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare.

• Acts as a technology process leader and change agent, working with team members, the manager, and senior manager of strategic process optimization and other matrix IT/CE teams to define process optimization initiatives that align with enterprise architecture standards and industry best practices.
• Possesses a general understanding of how the ITIL framework aligns with and complements enterprise architecture standards and other frameworks such as Agile, Project Management Institute, Cobit, or other related methodologies.
• Assists in developing and leading the implementation of an IT Service Management (ITSM) Office, ITSM tool, and integration within each area of Orlando Health IT to provide service‑management functions within the IT/CE organization.
• Plans and conducts assignments involving process optimization initiatives in collaboration with other matrix IT/CE teams.
• Identifies and documents scope and objectives of process optimization initiatives.
• Assists in developing IT/CE organization‑wide configuration and change management processes, guidelines, procedures, plans, supporting assets, and related metrics.
• Collaborates with matrix IT teams to make recommendations for the design and integration of IT processes and procedures using best practices and industry‑standard frameworks (e.g., ITIL, COBIT, PMBOK, CMMI).
• Provides analysis and evaluation of IT/CE systems, processes, and workflow to ensure achievement of positive patient outcomes.
• Identifies current‑state baselines and recommends target performance metrics for future state, including business value associated with each process improvement initiative.
• Plans, conducts, and documents future‑state process workshops and conducts in‑services or training sessions.
• Assists in developing educational material and workshops on business process management concepts, techniques, and technologies and conducts in‑services.
• Coaches and reviews the work of the IT business process analyst associates.
• Participates in review sessions to determine effectiveness of newly implemented lifecycle processes, identifying pain points and recommending improvement opportunities.
• Works closely with senior business process analyst or other IT leaders in developing and implementing strategies for integration planning with any mergers and acquisitions.
• Handles complex projects with a focus on M&A activities, evaluating IT/CE solutions to align with business…