Multimedia Specialist III

Facilities and Business Operations:

The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

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The Opportunity:

The UCF IT department within Facilities and Business Operations is seeking a highly skilled Multimedia Specialist III to play a vital role in delivering exceptional audiovisual (AV) experiences across campus! This position serves as a senior technical leader supporting high-profile university events, advanced multimedia systems, and cross-departmental technology initiatives. The Multimedia Specialist III will oversee event-day operations, provide expert troubleshooting and production support, and collaborate on innovative AV solutions that enhance the university community.

In addition, this role serves as a trusted technical resource and assumes leadership responsibilities in the absence of the Multimedia Event Manager.

Responsibilities:

• Oversee daily multimedia event operations, including equipment checks, network connectivity verification, and managing audiovisual setups to ensure high quality event production.

• Operate and troubleshoot multimedia systems, including audio boards, video switchers, live streaming equipment, and integrated web/audio/video conferencing tools.

• Provide onsite leadership and act as backup for the Multimedia Event Manager during absences.

• Supervise and mentor student workers, OPS staff, and other multimedia assistants, including tracking labor hours and evaluating performance.

• Collaborate with end users and project teams to plan and implement audiovisual solutions; perform inspections, user training, and project closeout.

• Maintain documentation, follow standard operating procedures, and perform ticketing, reporting, and service-level tracking in Service Now.

• Pursue ongoing professional development by attending training, maintaining certifications, and documenting completed training.

• Support departmental teams with equipment troubleshooting, inventory maintenance, vehicle and equipment upkeep, and technical support for high-profile events.

Minimum Qualifications:

Bachelor's degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree oran equivalent combination of education and experiencepursuant toFla. Stat. 112.219(6).

Preferred Qualifications:

• 6+ years of experience operating professional audiovisual and broadcast-quality production systems, including microphones, audio boards, PTZ cameras, and video mixers, with advanced expertise in speaker deployment, microphone placement, system tuning, and live sound optimization across varied venues.

• Experience with AV over IP technologies, structured cable management, and Crestron control systems, including NVX.

• Proficiency with Service Now or comparable ticketing/IT service management (ITSM) platforms.

• Bachelor's degree in Digital Media, Audio Engineering, Information Technology, or a related field.

• Demonstrated supervisory and event-day leadership experience within a multimedia or live event production environment, including coordinating daily operations, delegating assignments, evaluating performance, and serving in a lead or backup management capacity.

• Advanced troubleshooting experience with complex AV systems, including networked AV environments, conferencing integrations, and live streaming platforms.

• Working knowledge of network infrastructure concepts, including VLANs and DHCP.

• Strong project coordination skills with experience collaborating with stakeholders, vendors, and cross-functional technical teams on AV installations, upgrades, or system implementations.

• Relevant certifications such as CTS/CTS-I, Crestron, Extron, QSC, or other industry-recognized audiovisual credentials.

• Excellent communication skills, with the ability to train, mentor, and support staff, student workers, and end users.

• Demonstrated ability to perform effectively in…