Senior IT Systems and Support Engineer

Senior IT Systems and Support Engineer

Role

Description:

Huitt-Zollars' Orlando location has a full-time, in-office opportunity for a Senior IT Systems & Support professional to join our team! This role blends hands‑on desktop support with administration of servers, cloud services, networking equipment, security systems, and specialized design applications. The ideal candidate is a versatile technologist capable of supporting a wide range of systems while delivering exceptional service to end users.

This IT Desktop Support professional will be part of a Corporate IT team that supports 550+ users in 24 offices.

Location: Orlando, In-Office

Employment Type: Full-Time (40 Hours)

Compensation Type: Salary

Education: Bachelor's Degree in Information Technology, Business Technology, Information Systems, or at least 10-15 years of experience in lieu of a degree

• Provide expert‑level support for Windows and macOS workstations.
• Support and troubleshoot Autodesk applications (AutoCAD, Revit, Civil 3D, etc.), Adobe Creative Cloud, Bluebeam, and other design/engineering tools.
• Manage workstation performance, licensing, updates, and integrations for design‑heavy workflows.
• Administer and maintain Windows Server environments (AD, DNS, DHCP, file/print services, roles & features).
• Manage Azure Active Directory, identity synchronization, conditional access, and security policies.
• Support and administer Microsoft 365 (Exchange Online, SharePoint, Teams, One Drive, compliance/security features).
• Manage and support environments integrated with Microsoft 365 GCC High or similar government‑regulated cloud enclaves, including identity, access, and compliance configurations.
• Configure, monitor, and troubleshoot routers, switches, VLANs, VPNs, and network connectivity issues.
• Assist with network performance monitoring, documentation, and infrastructure upgrades.
• Support organizational efforts toward CMMC compliance, including documentation, technical controls, and remediation activities.
• Support and maintain systems operating within a GCC High enclave, ensuring adherence to federal security requirements and alignment with CMMC (level 1 moving into level
  2) and NIST 800-171 controls.
• Manage endpoint security platforms, threat detection, and remediation workflows.
• Monitor systems, logs, alerts, and performance dashboards to proactively identify issues.
• Assist with email security, phishing response, and user awareness initiatives.
• Support virtual phone systems, call routing, voicemail, and fax solutions.
• Maintain and troubleshoot conference room A/V systems, displays, cameras, microphones, and collaboration tools.
• Use and maintain the organization's IT ticketing system to track, prioritize, and resolve incidents and service requests. Provide escalation support for complex issues beyond the helpdesk tier.
• Ensure tickets are documented thoroughly, updated promptly, and closed with clear resolution notes.
• Participate in IT projects, upgrades, migrations, and system rollouts.
• Maintain documentation, asset inventories, and standard operating procedures.
• Must be willing to occasionally travel overnight to other HZ offices as‑needed for tech support setup/assistance, training, office moves/relocations, and/or as‑requested by the Director of IT. Anticipated travel 25%.

• Understands, follows, and enforces Huitt-Zollars' business process.
• Productively collaborates with others and leads or encourages teams to achieve success and camaraderie amongst each other.
• Understands and follows HZ QMS and Quality initiatives. Ensures quality control measures are being adhered to on projects and daily operations.
• Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Assist with appropriate administrative and project support tasks supporting the needs of the project team and office.
• Complete assignments on‑time, within budget, and with highest level of quality.
• Routinely proposes and produces more effective ways to accomplish assignments.

• Bachelor's Degree in Information Technology, Business Technology, Information Systems, or at least 10-15 years of experience…