Senior Pre-Sales Solutions Engineer - Airports & Borders

Job Title

Senior Pre-Sales Solutions Engineer - Airports & Borders

The Senior Pre-Sales Solutions Engineer - Airports & Borders role supports the sales organization as the solution expert for Passenger and Baggage Processing and Border Control solutions within the transportation ecosystem. This customer-facing role shapes the solution vision during the sales cycle, translates operational challenges into innovative designs, and demonstrates the value of seamless travel.

You will work closely with airport and border teams and cutting-edge travel technologies, engaging throughout the sales process, including leading solutions discussions, presentations, and negotiations, and designing solutions that leverage advanced architecture frameworks and technologies such as AI, Machine Learning, Biometrics, and Identity Management.

In This Role You'll:

* Design/coordinate development of standard and complex solutions which may involve multiple parties both internally and externally supporting, and contributing to all aspects of the role, including:

* Serve as the point of contact for the customer on functional and technical matters, leading functional and technical SMEs interacting with the customer. Coordinate the joint elaboration of the solution design.

* Support sales and account teams during the pre-sales pre-contract phases (qualification proposals and contract) with technical designs and advice.

* Lead technical qualification and own solution design for proposals, leveraging deep knowledge of emerging technologies and Amadeus portfolios.

* Ensure optimized use of customer and Amadeus resources during the engagement phases (familiarization, gaps identification, gaps description, scope optimization...)

* Promote Amadeus by furnishing customers with comprehensive up-to-date information on current products, product enhancements and new solutions through customer meetings and workshops.

* Coordinate different functional streams on the customer side with Amadeus PM and Product Definition teams in order to ensure end to end solution consistency

* Collaborate with Product Management to feed market and customer requirements for portfolio evolution.

* Feed market & customer solutions requirements to Product Management for product qualification (private or community product, itemized product or included in baseline)

About the Ideal Candidate:

* 10+ years in Pre Sales, Sales Engineering, or Technical Consulting for aviation, border control, and/or identity management.

* Expertise in biometric systems, passenger processing, baggage processing, Border Control solutions, and complex system integration.

* Architecture & Integration: API and integration solution, Cloud/on-premise environments, System interoperability

* Tools & Technologies: AI/ML concepts, Security protocols, Aviation IT platforms (AODB, RMS, FIDS, CUSS, CUPPS, BRS, SBD, etc), Border Control (APIS, ABC, etc), Border Management Systems

* Ability to demonstrate an understanding of the end-to-end solution Experienced in designing, integrating, and managing software solutions

* Advanced solutions & application architecture background, with a very good understanding of how it impacts the other IT disciplines.

* Proven track record in producing communicating and documenting successful technical customer solutions

* Has specialized depth and/or breadth of expertise in own discipline or function. Provides expert guidance, promotes innovation.

* Has a broad understanding of the environment and uses it to improve efficiency, recommends solutions/best practices and influence the strategy of the department. Translates the strategy of the activity into a concrete action plan for the area, setting and monitoring targets for the team.

* Works independently, based on management directions. May coordinate functional teams or projects and serves as a best practices/quality resource.

* Excellent problem-solving skills.

* Excellent at organizing and multitasking.

* Excellent Customer Support and interpersonal skills are required.

* Flexibility and adaptability

* Team Player

* English is mandatory, other languages (e.g. Spanish and/or Portuguese) is a plus.

* Ability to travel

* Up to 40% travel within the US mainly & Latam - (Travel to customers - airports & government organizations)

Working at Amadeus, you will find:

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards…