Desktop Support Technician

Software Guidance & Assistance, Inc., (SGA), is searching for a Desktop Support Technician for a CONTRACT assignment with one of our premier Hospitality clients in Orlando, FL.

The Desktop Support Technician will be responsible for providing technical support to our corporate and remote locations for computers, mobile devices, peripherals, and applications. The Desktop Support Technician will also be responsible for the successful completion of Desktop related projects under supervision. This role is in office Monday to Friday.

Responsibilities:

• Monitor the internal ticket systems and complete basic support requests for PC build and deployments.
• Perform installs, moves, adds and changes (IMAC) to meet customer needs.
• Provide support and respond to queries in a timely manner. Ensure tickets are completed in accordance with the appropriate Service Level Agreement
• Support the in-house Desktop Services team with basic requests (i.e., replacing cables, setting up projectors, moving computers, etc.
• Complete any other tasks as requested by the team supervisor or senior member of staff.
• Must be able to push, physically handle, and lift objects up to approximately 50 lbs.
• Must be able to stoop, bend, climb ladders, pull wire, kneel and crawl to make repairs, adjust and/or install equipment.

Required Skills:

• Associate degree or Equivalent Experience
• Excellent Technical acumen on Desktop and/or Application technologies
• Excellent interpersonal, written and oral communication skills
• Basic understanding of information technology security principles.
• Basic understanding of ITIL / ITSM processes and procedures.
• Experience with Desktop Technologies (Laptop, PC, Mobile, Desktop)
• 2 years' experience within the Information Technology field
• Experience with Mobile Device Management (MDM) platforms such as Mobile Iron and Jamf.

Preferred Skills:

• A+/Microsoft, or other relevant technical certifications - Preferred
• ITIL Foundations - Preferred
• Apple Certified Support Professional - Preferred

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do.

Be yourself, love what you do and find your passion ase find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities.

Please visit our company to request an accommodation or assistance regarding our policy.

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