Sr Lead Product Manager Platforms

ADP is hiring a Lead Product Manager for Enterprise Knowledge Platforms. This position can be located in either our NYC, Roseland, NJ or Maitland, FLA office. This is a hybrid role.

Ready to design what's next?

Are you energized by creating intelligent knowledge experiences that help people find what they need with speed and confidence? Do you enjoy solving complex platform challenges, guiding roadmaps, and collaborating with diverse partners across technology, service, and content organizations? If so, this may be the role for you.

As the Lead Product Manager for Enterprise Knowledge Platforms, you will own the Knowledge Search platform and partner with the Director to support Salesforce Knowledge capabilities. You will also support our organization’s responsibility to prepare and optimize knowledge for AI assistants and conversational experiences. Your work will directly shape how associates and clients discover answers across ADP channels. You’ll work in a matrixed delivery model with development teams, providing product direction and acceptance criteria while development owns build and deployment.

This role requires strong product leadership, cross functional collaboration, and exceptional ability to translate business needs into platform execution. You will influence platform strategy, engage with stakeholders across the enterprise, and contribute hands‑on to platform delivery in an agile environment.

What you’ll do

Ownership of Knowledge Search and Shared Salesforce Knowledge Responsibilities

• Lead the roadmap, backlog, and performance strategy for the enterprise Knowledge Search platform ensuring fast and reliable findability across use cases.
• Partner with the Director to co‑own Salesforce Knowledge including configuration, metadata strategy, article structure, publishing workflows, and support for internal and external channels.
• Support the continued integration of single‑source publishing via Ixiasoft, ensuring consistent delivery across all endpoints including self‑service portals and AI‑enabled experiences.

Product Leadership and Agile Execution

• Translate business needs, service insights, and user experience goals into user stories, requirements, and acceptance criteria.
• Collaborate daily with developers, UX partners, data analysts, content teams, and platform owners to guide prioritization and ensure clarity of purpose. Participate in agile ceremonies and maintain a transparent product backlog grounded in measurable outcomes.
• Demonstrate the ability to communicate priorities and decisions to cross‑functional teams as well as senior stakeholders.

AI and Conversational Knowledge Enablement

• Partner with AI and service technology teams to provide structured, high‑quality knowledge to support AI accuracy in alignment with enterprise AI and knowledge strategies and responsible generative experiences.
• Assist with defining knowledge preparation standards for AI consumption including metadata, intents, and publishing rules that enhance reliability.
• Act as an advocate for AI‑informed knowledge design by staying aware of emerging conversational AI trends and aligning them with platform strategy.

Stakeholder Engagement and Cross‑Functional Collaboration

• Build strong relationships with business units, service teams, UX, analytics, and governance partners to gather insights and connect platform decisions to user needs.
• Serve as a point of contact for inquiries related to Knowledge Search, Salesforce Knowledge, and publishing ecosystems.
• Influence product direction by listening deeply, asking the right questions, and understanding what stakeholders are truly trying to solve.

Research and Strategic Insight

• Monitor industry developments in knowledge experiences, enterprise search, digital service technology, and AI assisted support.
• Analyze internal feedback, competitive landscape, and usage data to recommend meaningful improvements to the knowledge ecosystem.
• Bring forward new ideas that help ADP stay ahead of evolving client and associate expectations.

Outcome Measurement and Continuous Improvement

• Define and track key performance indicators for search effectiveness, knowledge findability, article adoption, and…