Technical Support Representative

Are you passionate about problem-solving and providing top-tier support? This Florida based software development company is looking for a Technical Support Representative who will play a key role in delivering exceptional service to Quote Werks customers. You’ll troubleshoot and resolve technical issues through phone, email, and more while helping build a knowledge base and ensure customer satisfaction. This is an on-site position located in Orlando, FL.

• Robust benefits package including health insurance, dental, 401K, PTO and holidays

• Salary range of $55,000-$65,000

• A set schedule of 8:45am-5:15pm to help promote work/life balance

• Support/mentorship from supervisors and other team members

• Opportunities for continued growth and learning

• Provide technical support for Quote Werks products, assisting customers via phone, email, and other channels to resolve issues efficiently

• Troubleshoot and resolve customer issues while maintaining accurate documentation in the company CRM and ticketing system

• Build and maintain the technical support knowledge base, ensuring documentation is up-to-date and easily accessible

• Facilitate customer training and consulting sessions, including software installations, sales training, data migrations, and layout design

• Collaborate with internal teams to elevate and resolve complex issues, ensuring prompt and effective solutions

• Assist with quality assurance testing for software updates, compatibility, and bug fixes as directed by the Technical Support Manager

• At least 2 years of technical support experience (must have experience supporting SaaS applications)

• Experience with networking, servers, databases, firewalls, Windows, MS backoffice suite, MS SQL (Nice to have)

• 3-5 years of professional in-office experience with small to medium sized businesses

• Strong understanding of the technical support role in a call center environment

• Experienced troubleshooting and problem-solving skills

• Strong verbal and written communication skills

• Valid license and reliable transportation

• Quick apply with your resume here

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Compensation: $55,000-$65,000 per year