Product Specialist

The Product Specialist I is an Air Traffic Control (ATC) Subject Matter Expert who is expected to be well-rounded in their knowledge of all Adacel products to facilitate the support, training, testing and validation of the systems. S/he will be assigned to either the Customer Support and Training track or the System Validation Testing track.

• Coordinates with the Lead, Product Specialist and the Manager, Operational Support Services on work status and scheduling to ensure that work is completed in a timely and efficient manner.
• Maintains files in compliance with Quality Assurance and ISO requirements.
• Assists with documentation of product features, internal process documents and reports.
• Reviews and modifies content located in Adacel’s knowledge base software.
• May be required to perform the following Testing duties and responsibilities:
  • Working in close collaboration with the Engineering development team to perform Software and System implementation and verification testing.
  • Assisting with System and Software Requirements definition and review.
  • Creating detailed Test verification specifications and tracing test cases to System and Software.
  • Assisting with the implementation and configuration of Test Automation or Infrastructure initiatives.
• Performs other duties as assigned by Supervisor.
• Other duties as assigned.

• Assists customers with the resolution of issues relating to system use, scenario creation, simulator performance, configuration and utilization. This includes:
  • Troubleshooting, isolating, and resolving issues.
  • Coordinating hardware shipments with the logistics department.
  • Tracking hardware that has been shipped.
  • Utilizing product testbeds for issue replication and analysis.
• Performs Field Service Representative (FSR) duties on customer sites when FSR’s are not available. This includes:
  • Operating the Max Sim Simulator.
  • Maintaining the Simulator and resolving issues within the Simulator.
  • Developing Max Sim Simulator Playing Areas and Scenarios.
• Works with the Point of Contact at various sites to coordinate site surveys to gather airport environment/operations data.
• Defines and constructs the simulation environment using simulator tools, product knowledge and Air Traffic Control subject knowledge.
• Performs product training for customers and Adacel employees.
• Prepares and delivers the training syllabus and materials for training sessions.
• Prepares for and participates in the installation and Site Acceptance Tests of customer systems.

• Performs system validation prior to installations.
• Prepares Factory Acceptance Tests and documentation to be performed with the customer.
• Participates in Customer Requirements definition and review.
• Demonstrates the operation of all Adacel products to new hires and potential customers.
• Maintains up-to-date working knowledge of the Adacel products and services to best represent them to potential customers.
• Supports and guides the Engineering department with the development of software and hardware functionality.
• Utilizes subject matter expertise to assist with the requirements, design, operation and validation of new product developments.
• Provides regular communication and training to employees in the Operations department whenever modifications are made and/or additional functionalities are added to the products.
• Client Orientation:
  Is attentive to client needs and understands how they may change; proposes products and services that are in keeping with client expectations; tries to be proactive in adjusting products or services.
• Critical Thinking:
  Thoroughly analyzes situations; seeks more information; validates the information that is provided; has a critical mind. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Perseverance:
  Does not give up easily when problems arise; perseveres in dealing with difficulties; stays focused on long-term objectives in spite of setbacks.
• Rigor:
  Keeps his work area neat and tidy; develops methods; is systematic, orderly and precise; does accurate work.
• Teamwork Contribution:
  Feels a need to…