Senior IT Services Technician - Onsite in Fort Lauderdale

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FL, US, 11111

Requisition Number: 103808

Location
- Onsite Monday through Friday in Ft Lauderdale, FL

Pay – Depending on experience; range is $33.00 to $36.00 an hour plus full benefits

As a Senior Desktop Support Technician, you deliver hands‑on and remote user support, ensuring technical accuracy and customer satisfaction. You resolve complex hardware, software, application, mobile device, and peripheral issues.

You will use your own vehicle to travel to Miami, Homestead, and occasionally other Florida offices such as Boca Raton, West Palm Beach, and Stuart. Mileage is reimbursed at the IRS rate.

• Work as part of the IT infrastructure end‑user support and engineering team.
• Provide technical support for end‑user hardware, software, mobile devices, and peripherals.
• Respond to requests and problems, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance.
• Execute new hire and termination processes, including imaging, deployment, equipment returns, and replacements.
• Maintain an accurate inventory of all unassigned, deployed, retired, and disposed of hardware and peripherals.
• Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation.
• Oversee and ensure IT readiness for office relocations and new setups.
• Responsible for maintaining and upkeeping branch office computer rooms, networking closets, and local site servers.
• Identify and resolve problems promptly, gather and analyze information skillfully, and maintain confidentiality.
• Demonstrate accuracy and thoroughness and monitor own work to ensure quality.
• Adapt to changes in the work environment and manage competing demands.
• Valid driver’s license and a personal vehicle.
• Willing to work out of standard work hours; eligible for overtime with pre‑approval.
• Might be required to travel occasionally to the other offices in the region.
• Perform other duties as assigned.

• Minimum experience of 5 years in a similar support role in a corporate environment.
• White Glove customer service skills and a high sense of urgency.
• Highly proficient in troubleshooting with Windows 10, Windows 11, and M365 Office Suite.
• Advanced‑level troubleshooting experience in Adobe and other office productivity applications.
• Intermediate skills using and maintaining Local and Azure Active Directory structure and domains, including auditing and group policy.
• Candidates with Microsoft AZ‑900 and AZ‑104 certifications are preferred.
• Experience with a ticketing system, Service Now preferred.
• Experience in supporting users remotely via remote‑in tools (preferably Bomgar/Beyond Trust) and MS Teams while working on issues with remote users.
• Experience with troubleshooting and setting up MFA on mobile devices (iOS, Android).
• Experience in secure Client PC connectivity – ethernet, TCP/IP, VPN, and virtual servers.
• Experience in basic troubleshooting of networking with Meraki preferred.
• Knowledge of File server and File Sharing systems, and SFTP applications.
• Experience in troubleshooting VPN issues (preferably Windows VPN client).
• Intermediate skills on‑site support for resolving networking issues.
• Outstanding written and verbal communication skills.
• Knowledge of Information Security, Network Security, Firewall Administration, System Administration.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The candidate is able to sit for extended periods, use hands and fingers with dexterity for keyboarding, occasionally lift and move equipment up to 20‑50 pounds, stand, walk, bend, reach, and have good close‑up vision to work with computer components.

The position described above provides a summary of some the job duties required and what it would be like to work  a comprehensive list of physical demands and work environment for this position, .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.