Network Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Staff Network Engineer is a senior technical leader responsible for designing, implementing, and operating highly reliable, secure, and scalable network solutions that support our global corporate network infrastructure.

This role requires deep expertise across routing, switching, wireless, cloud, and security, combined with a forward-looking mindset around automation and AI-driven operations. You will play a critical role in building intelligent, resilient networks while solving complex challenges at a global scale.

• Design, build, and operate a global enterprise network spanning campus, branch, data center, and multi-cloud environments.

• Lead corporate wireless strategy using Juniper Mist to deliver seamless, high-performance user experiences.

• Design scalable Juniper switching, routing, and SD-WAN architectures built for resilience and growth.

• Architect and manage cloud networking across AWS, Azure, and Google Cloud including hybrid connectivity models.

• Design and implement network security solutions leveraging Palo Alto, Zscaler, micro-segmentation, and NAC.

• Deploy and support application delivery infrastructure including load balancers, WAF, and CDN technologies.

• Configure and support DDI services - DNS, DHCP, and IP address management.

• Build automation workflows and API integrations across network and cloud platforms.

• Lead the observability strategy, enabling the transition to proactive, AI-driven network operations.

• Collaborate with cross-functional teams to achieve business and technical objectives and drive continuous improvement.

• Define and maintain network standards, design documentation, and operational runbooks.

• Mentor engineers and elevate technical excellence across the organization.

• 8+ years of experience designing and operating large-scale enterprise network environments.

• Strong hands-on expertise with Juniper Mist wireless, routing, switching, and SD-WAN platforms.

• Expert-level knowledge of routing and switching protocols and high-availability network architectures.

• Experience working in multi-vendor environments including Juniper, Cisco, and Arista.

• Strong experience with network security technologies including Palo Alto and Zscaler.

• Experience with load balancing platforms such as Avi, F5, and Citrix, and edge security including WAF and CDN.

• Experience with cloud networking across AWS, Azure, and Google Cloud Platform and hybrid connectivity models.

• Proficiency in network automation and scripting using Python, Ansible, and Terraform.

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.

• Advanced industry certifications in two or more of:
  Juniper, Palo Alto, Zscaler, or AWS/Azure/GCP networking.

• Experience with Git Ops, CI/CD pipelines, and network-as-code operating models.

• Experience with the Service Now platform for workflow automation and integrations.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here (). To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual…