Telecom Manager​/Cisco Webex Administrator

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At Rotech Healthcare Inc
, we're more than a medical equipment provider—we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively.

Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at

JOB INFORMATION:
We are seeking a dedicated Telecom Manager / Cisco Webex Administrator for our Information Systems Technology department. The Telecom Manager / Cisco Webex Administrator provides operational and administrative support for a hosted Cisco Webex Calling and Webex Contact Center environment. This role focuses on call center workflows, user provisioning, and day-to-day system operations to ensure reliable voice and contact center services across distributed teams.

• Provide operational support for Cisco Webex Calling and Webex Contact Center in a cloud-based environment
• Configure and maintain call flows, IVRs, auto attendants, and call queues
• Set up and troubleshoot call center workflows and routing logic
• Monitor system health and call quality using Webex Control Hub; escalate issues as needed
• Provision users, manage licenses, and maintain role-based access controls
• Support integrations with Microsoft 365 and Salesforce
• Assist with migration of users from Cisco Call Manager to Webex Calling
• Document procedures and support end-user training
• Stay current on Webex updates and assist with testing and feature rollouts
• Support predictive dialers and outbound calling campaigns
• Performs other duties as assigned

• Employment is contingent on background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

• Bachelor's degree in information technology or related field (or equivalent experience)
• Two years of experience supporting Cisco Webex in a hosted/cloud environment
• Advanced understanding of call center operations and Webex Control Hub
• Strong knowledge of VoIP protocols and network fundamentals
• Expert troubleshooting and communication skills
• Experience integrating Webex and Salesforce platforms
• Knowledge of API based automation and workflow orchestration tools
• Familiarity with SSO, Active Directory, and identity management in cloud environments

• Cisco certifications (e.g., Webex Contact Center Specialist, CCNA/CCNP) are a plus but not required
• Exposure to AI powered call analytics, chatbots, or virtual agents is a plus
• Knowledge of Nice In Contact

• Effectively communicate in English; both oral and written, with customers, location employees and vendors to ensure questions and concerns are processed in a timely manner
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

• Requires sitting, walking, standing, talking or listening
• Requires close vision to small print on computer and or paperwork
• Occasionally move equipment such as a personal computer or display weighing up to 25 pounds

• Email transmission and communication
• In-depth understanding of core technology issues, including network protocols, cryptography, virtualization technology, cyber threat and defense processes
• Internet navigation and research
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of multiple operating system environments, including UNIX, Linux, Windows, ESX, as well as exposure to industry products, terminology and trends
• Microsoft applications including but not limited to Word, Excel, PowerPoint, Publisher, Access, etc.
• Office equipment; fax machine, copier, printer, phone and computer
• Understanding of enterprise level network technologies such as IP Routing and Switching, Firewalls, Load Balancers, VPN, DNS, DHCP
• Understanding of enterprise level security tools including…