Principal Software Engineer | DevSecOps | Product Security

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

* PLEASE NOTE, THIS ROLE REQUIRES A MINIMUM OF 2 DAYS A WEEK IN ANYONE OF OUR SERVICENOW OFFICES THROUGH THE U.S.....If you cannot commit to 2 days per week in a Service Now Office..........*
PLEASE DO NOT APPLY, THANK YOU VERY MUCH *

The Service Now Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

The Dev Sec Ops  team within Product Security is responsible for building, integrating, and operating resilient security services that protect the NOW platform, store applications, mobile applications, and internal services. We empower over 9,000 developers globally to build secure software by embedding automated security tools and services throughout the software development lifecycle. We are a collaborative and innovative team, driving a security‑first culture through automation and continuous improvement.

As a Principal Engineer on the Dev Sec Ops  team, you will lead the development, deployment, integration, and scale of security services to support SAST, Secret Detection, Deep Code Search, and other Source Code Security functions across Service Now. You will support Product Engineers and Product Management across hundreds of BUs and understand how security is an enabler to reduce product delivery cycle time and security risk.

In addition, you will ensure our embedded security services provide the best developer experience with high fidelity findings and actionable remediation guidelines. Finally, you will lead the build of Service Now Apps and Services to support the Product Security Organization’s security activities at scale and make the world of work, work better for all of us.

• Use your software engineering expertise to engage in deep technical conversations with lead engineers across the company, balancing security risk prioritization with empathy for speed‑to‑market pressures.

• Clearly articulate and prioritize security risk to engineering peers and business unit leaders (VP/SVP level), exercising diplomacy in high‑visibility situations and building metrics dashboards that resonate with both technical and executive audiences.

• Innovate with AI/ML technologies to proactively identify, prioritize, and remediate security risks at scale, applying intelligent automation to improve signal quality, reduce false positives, and accelerate secure software delivery.

• Lead the architecture and development of our next‑gen source code security tools, including a suite of SAST, Secret detection, Code Search and other services to secure our platform, store applications, and cloud native services. You can see the forest through the trees and prioritize service development areas by risk and organizational readiness.

• Design and advocate for security service integrations at optimal points in the software development lifecycle, enabling developers to discover and remediate issues with zero friction.

• Coach and mentor team members in their personal and professional development, identify training opportunities, and seek diverse perspectives to continuously improve team capabilities.

• Create targeted security training and translate technical findings into actionable, practical guidance that makes secure‑by‑default choices…