More jobs:
ITSM – ZenDesk Enterprise Architect
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-02-28
Listing for:
HARAMAIN SYSTEMS INC.
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, IT Support
Job Description & How to Apply Below
Indeed Resume
Role: ITSM – Zen Desk Enterprise Architect,
Location :
Bloomington, MN , Kissimmee, FL
Long term contract
Key Responsibilities Architect & Implement ITSM SolutionsLead the design, buildout, and enhancement of Zen Desk at an enterprise scale.
Define ITSM workflows, automation, and service catalogs aligned with organizational needs.
CMDB Integration- Incorporate and manage a Configuration Management Database (CMDB) within Zen Desk.
- Ensure accurate asset and configuration tracking across IT infrastructure.
- Tool Integration & Optimization
- Integrate Zen Desk with Device
42 or similar asset management/discovery tools. - Streamline processes for incident, problem, change, and asset management.
- Enterprise SME Leadership
- Serve as the Subject Matter Expert (SME) for Zen Desk enterprise implementations.
- Provide guidance on best practices, scalability, and long‑term sustainability.
- Operate independently to deliver architecture, configuration, testing, and deployment.
- Partner with stakeholders to gather requirements and translate them into technical solutions.
- Enterprise-level Zen Desk implementation experience (must-have).
- Strong background in ITSM frameworks (ITIL v3/v4 preferred).
- Hands‑on experience with CMDB design and integration
. - Familiarity with Device
42 or comparable tools for asset discovery and management. - Ability to work autonomously, driving projects from concept to completion.
Excellent communication and documentation skills for technical and non‑technical audiences.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×