Infrastructure & Systems Engineer

Location: US Office
Reports to: Global Systems Manager

This is your chance to become the technical "boots on the ground" for a global operation. Acting as the primary tactical counterpart to the Global Systems Manager, you will turn high-level infrastructure plans into reality. In this role, you aren’t just a ticket‑closer; you are the hands‑on expert ensuring our international sites are connected, compliant, and operational.

• Technical Escalation Lead:
  Serve as the "Level 2/3" expert. When the helpdesk faces a complex, non‑routine hardware or software issue, you are the problem solver who steps in to fix it.
• Infrastructure Execution:
  Get hands‑on with the physical layer. You will support the installation, cabling, and racking of servers, switches, and power (UPS) hardware at global sites.
• Systems & Virtualization Support:
  Maintain the health of our virtual environment. You will support the lifecycle of Virtual Machines (VMs) and ensure our Hyper‑V platforms are running smoothly.
• Telephony & Comms:
  Assist in the setup and troubleshooting of company PBX and VoIP systems to keep our global teams communicating effectively.
• Global Field Projects (International Travel):
  Be the face of IT on the ground. You will travel internationally (approx. 10%) to execute infrastructure projects, manage new office setups, and handle site expansions.
• Operational Continuity:
  Execute critical system maintenance to ensure zero business disruption. (
  
  Note:
  
  This occasionally requires flexible hours during off‑peak windows).
• Asset Coordination:
  Work with the Manager to track global hardware life cycles. You will help maintain the pristine documentation and organization of our server room environments.

• Technical Background: 3–5 years of hands‑on experience in an infrastructure or hardware support role.
• Core Tech:
  Practical experience with Hypervisors, Virtual Machines, and server hardware is essential.
• Networking: A solid understanding of physical network troubleshooting and rack management.
• Travel Ready:
  The role involves project-based travel to global sites. While you may be US‑based for extended periods, you must be ready to travel for concurrent deployments or hardware refreshes when the project cycle demands it. Up to 10% Travel.
• Flexibility:
  Comfortable working non‑standard hours when necessary to match global time zones.

• A "Number Two" Mindset:
  You can take a plan developed by management and execute it independently with precision.
• Problem Solving:
  You have a high "learning aptitude" and can figure out unfamiliar hardware or complex issues without constant supervision.
• Initiative:
  You are self‑motivated and stay productive even when your manager is remote or traveling.
• Communication:
  You provide clear updates to ensure management always knows the status of a project, no matter where you are in the world.