Epic Products Analyst

Position Summary

Status: Full Time

Location: Remote

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100‑year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award‑winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

• All inclusive benefits (start day one) including student loan repayment, tuition reimbursement, free college education programs, retirement savings, paid paternity leave, fertility benefits, backup elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.
• Forbes has named Orlando Health as one of America’s Best‑In‑State Employers for 2024 and is the top healthcare organization in the Metro Orlando area.
• Selected as one of the ‘Best Places to Work in Healthcare’ by Modern Healthcare.

Access Center Experience Required

The Epic Products Analyst applies knowledge of healthcare operations to provide direct Epic application support across the Epic software development life cycle for the design, development, implementation, testing, updating, integration, and maintenance of system configuration, system setup, and application tables by analysing user, system, and application needs, and evaluating alternative approaches to determine the best solution to meet the needs of the organization.

• Attends meetings to review end‑user performance, tracking and trending of issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs.
• Performs workflow analysis, collects data, produces reports, and investigates issues in support of technical and business decision‑making efforts associated with the Epic software.
• Participates in change processes, content governance, and prioritisation; implements approved new development, system enhancements, and releases.
• Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely manner.
• Monitors system performance; troubleshoots and resolves application issues and system errors.
• Participates in the evaluation and implementation of new module releases.
• Identifies, analyses, and recommends improvements and enhancements to operational processes and system automation.
• Provides status reports and updates trackers for IT/CE and facility development projects, service line expansions, break/fixes, planned upgrades, and other aspects of the IT/CE program portfolio.
• Collaborates with Business Relationship Management teams to analyse business operations, investigate end‑user preferences, and incorporate informatics best practices when making build decisions.
• Creates security classification templates to provide the appropriate level of access, while ensuring the protection of patient health information.
• Designs, modifies, and implements testing processes including script development, recording test results, facilitating end‑user testing, testing hardware, and maintaining test environments.
• Coordinates and participates in application upgrades and changes.
• Monitors and collaborates with stakeholders during the integration of interfaced applications to ensure that the build and maintenance of the system and patient data integrity are not negatively impacted.
• Analyzes, designs, configures, tests, and evaluates new or changed clinical/business application functionality and workflows to meet enterprise requirements; manages master file changes for new features.
• Collaborates with Cogito analysts and others as needed for Epic native reports and dashboards.
• Provides information and support to Instructional Designers to facilitate training development.
• Ensures interoperability between Epic applications and other supporting applications.
• Communicates with vendors regarding technical issues with Epic…