Content Copywriter Specialist

Diverse Lynx is a leading provider of information technology, consulting, application, IT infrastructure and Recruitment services provider headquartered in NJ

Role:
Content Copywriter Specialist

Essential Job Functions:

• 3+ years of experience managing and administering multiple modules of Clarity, ideally in a SaaS environment.
• Work with internal business customers to identify, prioritize and document business requirements.
• Leverage CA PPM functionality to meet business/user needs.
• Provide technical specifications, test plans and implementation strategies.
• Research and evaluate technical/functional solutions within the application and recommend the most efficient, cost-effective and innovative solutions.
• Project manage small to medium project initiatives.
• Adhere to SDLC through the various lifecycle stages from business need through design and delivery, ensuring that goals or objectives are met according to the business need.
• Provide User Support and training for existing applications.
• Rotational 24x7 production support responsibilities in support for Software as a Service and custom developed applications.
• Work with extended IT team to coordinate upgrades, patches, and resolve cross-functional issues.
• Communicate to Project Manager with efficiency and accuracy any progress or delays.
• Engage in out-of-the-box thinking to provide high value to customers.
• Create ad-hoc queries and reports using Jasper Soft.
• Attend project-related meetings as needed.
• Communicate regularly with management on incidents and project initiatives.
• Engage with SaaS vendor for troubleshooting and escalations of issues.
• Coordinate with and manage 3rd party ad-hoc support vendors for advanced technical support or completion of small projects.
• Adherence to incident management process (includes incident creation/update/closure, RCA and action item follow-up).
• Perform other duties as assigned.

• 3+ years of experience managing and administering multiple modules of Clarity, ideally in a SaaS environment.
• Thorough understanding of Resource Allocation and Management best practices.
• Thorough understanding of Portfolio Management best practices.
• Minimum of 3+ years' experience with RDBMS databases and developing SQL queries.
• Ability to perform advanced configuration in SaaS applications based on customer requirements.
• Experience to create and present Proof of Concepts based on new functionality.
• Proven experience staying current with vendor releases and roadmaps.
• Experience supporting Commercial off the Shelf and Software as a Service applications.
• Proven experience in managing small to medium projects.
• Working knowledge of Jasper Soft and SSRS SQL Reporting Services.
• Experience following and executing formal Change Management procedures for implementing application changes into the production environment.
• BA/BS in Business, Computer Science, or equivalent work experience.
• Expertise with MS Office Suite, including MS Project.
• Experience in GEL, workflow, XOG, NSQL.
• Experience in CA PPM Configuration, CA PPM Data Model, CA PPM Portlets, and CA PPM Reporting.

All your information will be kept confidential according to EEO guidelines.