Senior Project Manager – Healthcare Implementation

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Job Summary:

Humata Health Inc. is seeking a dynamic, solutions-oriented Project Manager to join their team. In this role, you will lead the implementation of healthcare products, ensuring client satisfaction and success while driving strategic partnerships and operational excellence.

Responsibilities:

• Lead end-to-end implementation of Humata Health’s products, from planning through go-live and post-launch support.

• Demonstrate ownership of the team strategy for achieving project objectives, independently identifying and executing the steps necessary to meet milestones successfully.

• Own the project strategy and execution plan, independently driving timelines, resolving roadblocks, and ensuring delivery excellence.

• Identify and drive the necessary steps to successfully achieve project objectives, independently resolving project-impacting issues in a timely manner.

• Employ effective strategies for identifying and managing project dependencies, proactively mitigating potential delays, and ensuring alignment with internal teams and customers.

• Apply a consultative approach to uncover client needs and tailor implementation strategies that ensure client alignment and success.

• Actively manage deliverables across planning, building, testing, and go-live to ensure successful deployments.

• Maintain accurate and current documentation related to project issues, risks, and tasks in Smartsheet or other project tracking tools.

• Implement a comprehensive communication plan for each project, ensuring relevant stakeholders are informed with timely updates.

• Send meeting summaries and next steps within one business day after implementation meetings.

• Lead testing and training activities to prepare customers for go-live, ensuring smooth transitions into operational use.

• Obtain necessary payer, portal, and EHR credentials for automation implementation.

• Lead Go-Live Check-In Calls in partnership with Customer Success Managers.

• Work with CSM and Support teams to ensure reporting accuracy and successful post-launch monitoring.

• Ensure customer workflows align with product functionality and escalate change management needs to the Customer Success Manager when necessary.

• Partner with Sales, Product, and SMEs to drive innovative, customer-aligned solutions that improve outcomes and drive retention.

Qualifications:

Required:

• Bachelor’s degree in Business, Healthcare Administration, or a related field.

• 5+ years in a customer-facing project management, consulting, account management, or customer success role — consulting background strongly preferred.

• Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams.

• Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences.

• Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs)

• Experience with Power

BI for reporting, Google Workspace, Smartsheets, Slack

• Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization.

• Willingness to travel as required (up to 25%).

Preferred:

• Experience with healthcare software and familiarity with HIPAA compliance and PHI handling.

• Innovative problem-solver who brings curiosity, creativity, and structure to ambiguous challenges.

• Skilled in conflict resolution and adept at navigating complex challenges.

• Collaborative team player with a consultative approach to client engagement and solution development

Company:

Humata Health is an AI-enabled deep clinical integration that creates prior authorizations for payers and providers using AI and automation. Founded in 2023, the company is headquartered in Winter Park, Florida, USA, with a team of 51-200 employees. The company is currently Growth Stage.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Product Management
• Industries Software Development

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Medical insurance

Vision insurance

401(k)

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