Technical Product Manager | Gen AI Product Builder

Staff Technical Product Manager | Gen AI Product Builder

• Full-time
• Employee Type:
  Regular
• Region: AMS - North America and Canada
• Work Persona:
  Flexible or Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The AI Frameworks & Solutions group is building a new AI Architecture team to experiment and build prototypes for potential new features. We are seeking a skilled Technical Product Manager | Gen AI Product Builder who is also a proven builder, ready to work closely with our Platform engineering teams on innovative solutions that provide Service Now with a competitive advantage in platform and AI technologies.

You will rely on your product management toolkit to identify and prioritize product hypotheses, and on your own AI-enabled rapid prototyping skills to put those hypotheses to the test.

This is not a traditional product owner role, but an incubation role
:

You will become an expert at spotting gaps in our current product offerings, and your successful proofs-of-concept will graduate to become exciting new features for those products.

The ideal candidate will have an engineering or solutions consulting background, in addition to 0:1 product management experience. This is an exciting opportunity to work at the forefront of AI innovation, leveraging emerging technologies to push Service Now’s product capabilities forward.

• Stay up to date with the latest trends and advancements in AI and platform technologies. Provide informed recommendations and insights to PM leadership.
• Maintain your ability to rapidly prototype new features using the AI tools Service Now provides, including Figma Make, MS Copilot, Claude Code, SN Build Agent, and Windsurf.
• Work on cross-functional teams, including engineering, design, user research, and AI research, to develop and launch new PoCs.
• Effectively communicate and demonstrate PoC solutions to customers, and internal teams to gather feedback and iterate on solutions.
• Collaborate and co-create with customers to deploy the PoC, understand their business requirements, pain points, and goals, and adapt PoC solutions to meet their needs. Initial focus will be on agentic systems.
• Work closely with other stakeholders to define key performance indicators (KPIs), create scripts or processes to track them, and document the PoC success and value to customers.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years of experience as a product manager or similar experience with education
• Translate customer needs into clear requirements, generating explicit product-design hypotheses, testing those hypotheses quickly and inexpensively, and advocating for the addition of your proven features into a product roadmap
• Strong experience working cross‑functionally to ensure successful execution, aligning engineering, design, and business stakeholders around delivering customer and business value.
• Proven experience in designing and architecting complex solutions on the Service Now platform.
• Experience working with PM, Design, Engineering and BUs.
• Demonstrated ability to work directly with customers, understand their requirements, and translate them into functional solutions.
• Excellent presentation, verbal, and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to think…