Lead Business Applications Analyst

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry‑focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you. CLA is dedicated to building a culture that invites different beliefs andפון perspectives to the table, so we can truly know and help our clients, communities, and each other.

• Flexible PTO (designed to offer flexible time away for you!)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Quarterly Wellness stipend
• Fertility benefits
• Complete list of那么 benefits

CLA is growing and seeking to hire an experienced Lead Business Applications Analyst to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment. This role is responsible for the development of automation and innovation within software applications business processes. They monitor and evaluate overall functionality of existing application programs and make recommendations for improvements or updates.

• Projects:
  Oversees CLA-sponsored projects such as acquisitions, and acts as a liaison between IT systems development teams and end users to develop application solutions. Provides technical expertise for testing and implementing business solutions.
• Automation and Innovation:
  Actively evaluates the need for more efficient applications and processes. Creates test plans and test cases based on enhancements to be implemented from vendor or internally generated changes. Responsible for validation of vendor patches and/or upgrades to the environment.
• Technical Support:
  Provides support for CLA’s technologies and varied applications. Resolves highest level of support requests from the Service Desk.
• Mentorship/Leadership:
  Acts as escalation point and project reviewer for Analysts and Senior Analysts. Maintains process and technical documentation for new and existing processes, policies, and user guides.

• 4 years of customer service support experience required.
• 4 years of experience in an area of application support, SharePoint administration, Help Desk, desktop management, mobile device, or similar IT experience preferred.
• Bachelor’s degree or a combination of relevant experience and training may be considered in lieu of a degree.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Click to learn about your hiring rights.

Clifton Larson Allen