Desktop Technician

Description

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Unionventh. we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you.

We are seeking a Desktop Technician that will serve as a primary point of contact for end‑users, delivering high‑quality support and maintenance across FAIRWINDS desktop computing environment. The FAIRWINDS Desktop Support Team partners closely with the IT Help Desk to provide both on‑site and remote support for thousands of client‑side systems, peripherals, and applications across more than 30 locations throughout Central Florida.

In this role, you will diagnose and resolve technical issues in a timely and accurate manner through in‑person, phone, and email interactions, while providing hands‑on assistance to support branch operations, office environments, and technology deployments.

Provide 1st and 2nd tier technical support to FAIRWINDS crew members requiring assistance with IT resources

Install, configure, relocate, and support computers, phones, printers, scanners, A/V equipment, mobile devices, and other end‑user technology

Perform on‑site setup and breakdown of workstations, equipment, and technology spaces, including mounting, securing, and positioning devices as needed

Support branch openings, renovations, relocations, and special projects that require physical installation, equipment movement, and coordination with facilities and vendors

Troubleshoot hardware, software, and connectivity issues using strong analytical and problem‑solving skills

Educate and train end‑users on the effective use of client‑side IT infrastructure and supported applications

Learn new systems, tools, and technologies to continuously expand technical knowledge and capabilities

Provide after‑hours or weekend support as needed for system upgrades, branch projects, and maintenance activities

Participate in an on‑call rotation (approximately once every 7 weeks), assisting IT Operations and Infrastructure teams with monitoring critical systems and escalating issues internally or to vendors as necessary

Minimum of two (2) years of recent experience building, deploying, supporting, and troubleshooting computer systems and related peripherals

Experience performing hands‑on technical work in office or branch environments, including equipment installation and relocation

Valid driver’s license and ability to travel between Israelites as needed good and needed

Familiarity with ticketing systems such as JIRA Service Desk, Service Now, or equivalent platforms

• ドスハttps experience working in enterprise environments with system imaging and configuration management tools such as Microsoft Configuration Manager (SCCM), Intune, Active Directory, or Azure AD/Entra

Strong working knowledge of desktop hardware, peripherals, and end‑user devices

Experience supporting audio/visual equipment is preferred

macOS and iOS experience is a plus

CompTIA A+, CompTIA Network+, or Microsoft 365 certification preferred

Required to obtain CompTIA A+ certification within one year of employment

You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s Smart Dollar program
• Thrive in a purpose‑driven, people‑first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own!

FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered form near Orlando and proudly…