Director of AI & Access Security | Leader

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Service Now is seeking an experienced and visionary Director of AI & Access Security to lead strategy, product direction, and execution for our AI and access security portfolio. This role owns the end-to-end leadership of AI Control Tower security, AI communication security, MCP and Agent-to-Agent (A2A) protocol security, and platform access controls for users and non-users across the Now Platform.

This is a high-impact, high-visibility leadership role responsible for shaping enterprises secure AI systems, govern access, meet regulatory demands, and scale securely in an increasingly autonomous and agentic future. The Director will serve as a strategic partner for Engineering, AI Control Tower, Platform Security, Identity & Authentication, Legal & Compliance, and Executive Leadership.

• Define and drive a multi-year strategy and product vision for AI & Access Security aligned with Service Now’s platform and business priorities.

• Lead Service Now’s Customer Zero adoption of AI and access security capabilities, influencing internal usage patterns and enterprise-scale best practices.

• Partner with executive leadership to articulate progress, outcomes, and business value to internal and external stakeholders.

• Own the AI & Access Security product roadmap, including prioritization, sequencing, dependencies, and delivery outcomes.

• Translate complex requirements across AI security, access management, compliance, audit, privacy, and operational resilience into clear functional specifications and engineering deliverables.

• Champion AI-native features, agentic workflows, and automation-driven security capabilities that modernize enterprise risk management.

• Ensure solutions are scalable, resilient, automated, and deeply integrated with the Service Now platform and AI ecosystem.

• Act as the central point of coordination across AI Control Tower, Identity & Authentication, Platform Security, Engineering, Audit, Risk, and Compliance teams.

• Lead cross-functional planning forums to define requirements, integration patterns, release plans, and adoption strategies.

• Influence decision-making across security, product, engineering, and business stakeholders without direct authority.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

• Apply deep expertise in AI security and cybersecurity frameworks, including but not limited to SOX ITGC, NIST, ISO, CMMC, privacy regulations, vendor risk, operational resilience, and the EU AI Act.

• Guide architectural decisions related to LLM security, agentic systems, authorization models, protocol security, data protection, and platform access controls.

• Evaluate data models, integrations, system architecture, and implementation quality to ensure long-term platform integrity.

• Drive global enablement through training, documentation, communication, and adoption programs.

• Define and track KPIs and success metrics for adoption, utilization, risk reduction, and business value realization.

• Shape how global enterprises secure AI systems and autonomous agents at scale.

• Influence regulatory readiness and compliance outcomes for customers operating in highly regulated environments.

• Modernize the AI & Access…