Technical Support Engineer - Integrations
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-01-14
Listing for:
WillHire
Full Time
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Cybersecurity
Job Description & How to Apply Below
Overview:
Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.
Responds to situations where first‑line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.
What you will do in this role:
- Be a Customer Advocate providing support to users/administrators of our platform
- Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
- Resolve technical casescreated by customers looking forhelp to understand ortroubleshoot unexpectedbehaviors or answer technical questions about the Service Now software and platform.
- Gain an understanding ofthe Service Now platform and allcore functionality.
- Analyze data with aview to isolate the potentialcause of the issue.
- Involve others to accomplish personal and groupgoals.
What you will need to be successful in this role:
- Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, Site Minder)
- Understanding of Email Troubleshooting (e.g. Office 365, Exchange )
- Knowledge on Web Services (SOAP, REST)
- Experience Data Extraction Technologies (e.g. JDBC, ODBC)
- Hands‑on experience exporting/importing data between separate systemS
- Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
- Hands on experience in anybi‑directional, integration between two systems
- Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows
- Shell)
- Experience with relational databases (e.g. MySQL, Oracle)
- Experience with the gathering and reading of various log files including tools like Splunk
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