Desktop​/Security Technician

Position: Desktop / Security Technician
Software Resources has immediate, long term contract job opportunity for Desktop / Security Technician with a major organization in Orlando, FL.

***
* COMPLETELY CLEAR BACKGROUND CHECK HISTORY & VALID DRIVERS LICENSE REQUIRED. ****

This is an onsite / field support position in the Orange County area.
(Main hub is located in 32801 and 32839)

Key Responsibilities:

• This team is responsible for identity management / access controls / cameras / card readers, 3000 video cameras.
• Hands-on technical support experience and excellent customer service skills.
• Need to be technically savvy... install cameras, troubleshooting, working with cameras.

• Resolve hardware, software, and connectivity issues.
• Document incidents and service requests with clear, concise, and complete information.
• Escalate complex or unresolved issues to appropriate internal teams.
• Maintain excellent communication and service etiquette, ensuring a positive customer experience.
• Collaborate with internal IT staff to identify recurring issues and propose solutions for knowledge base improvements.

Requirements:

• 2+ years technical support experience.
• Strong troubleshooting skills with Windows OS, Microsoft Office Suite, printers, basic networking, and ideally, interest in cyber security.
• Ability and comfortable climbing on ladders to install devices.
• Proven ability to prioritize tasks and resolve issues on first contact.
• Excellent written and verbal communication skills.
• Customer-focused with a professional and courteous demeanor.
• Familiarity with ITSM platforms (specifically Service Now) is a plus.
• A+ or similar certification preferred.

About Software Resources
Software Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. We work with companies nationwide that need skilled professionals and connect them with candidates like you looking for the right opportunity.

We are always looking for professionals at all experience levels and in various specialties to meet our clients' hiring needs. As a member of our team, you will have access to benefits including medical, dental, and vision coverage, a 401(k) with company match, short-term disability, life insurance with AD&D.

If this position fits interests you, we encourage you to apply. You can view all our job openings at