Wireless Network Operations Center Lead

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Akima Global Logistics (AGL) is looking for a Wireless Network Operation Center Lead to work in Orlando, FL. To join our team of outstanding professionals, apply today!

• Researches, runs tests, evaluates, and recommends telecommunications and data network systems.
• Analyzes workload, including traffic and utilization trends.
• Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware installation.
• Supports complex PCs and LAN/WAN networks throughout the organization.
• Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system, using equipment such as computer terminal and modem.
• Analyzes test data and recommends hardware or software for purchase.
• Performs work under minimal supervision. Handles complex issues and problems and refers only the most complex issues to higher-level staff.
• Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR).
• Serve as the lead point of contact (POC) for government and customers seeking technical assistance.
• Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases.

• Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top-Secret access.
• Relevant certifications such as ITIL v3, CompTIA, CCNA.
• Bachelor's degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
• A minimum of five (5) years' relevant experience in Tier 1 support operations.
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
• Hands‑on experience with network monitoring tools and ticketing systems.
• Excellent problem‑solving and analytical skills to identify and resolve network issues efficiently.
• Effective communication skills for interacting with customers, technical teams, and management.

Job 2025‑20817

Work Type On‑Site

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Information Technology

Industries IT Services and IT Consulting

Work Where it Matters Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.

As an AGT employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender‑identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job‑ or 571‑353‑7053 (information about job applications status is not available at this contact information).

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