Senior UX Researcher

Why Sim Space We are an organization that is focused on building our culture and mindfully enhancing our atmosphere every day which is why we have collaborated on an integral value system. Our governing philosophy of being Human Centered is deeply embedded within our value system. We apply this philosophy to every one of our internal team members, external clients and their customers.

How Do We Work We believe that people are at the center of everything we do. Sim Space fosters a culture of continuous learning, curiosity and professional growth. That belief shows up in action: in‑house training, internal and external learning platforms, cyber conferences, industry events and dedicated time for skill development. Our people are empowered to shape their careers – and it shows.

Year over year Sim Space consistently outperforms industry benchmarks in internal mobility promotions and total rewards growth.

Who Thrives Here We are a team of innovators, protectors and problem‑solvers. We believe diversity of thought and experience fuels better solutions and we are committed to building teams that reflect the communities we serve. Whether you’re remote or office‑based you’ll collaborate with talented colleagues across departments and time zones united by the mission to create a safer digital world.

We are looking for an experienced researcher who can identify research opportunities, work in rapid iteration cycles and deliver insights that inform real‑time product decisions. You’ll alternate between discovery and delivery modes, often working with compressed timelines where directional insights delivered quickly outweigh comprehensive studies delivered late. Our users – military operators, security engineers and training developers – are technical experts who often know what they need but struggle to articulate it.

You’ll extract insights from these conversations and translate them into clarity for designers and product teams.

• Identify and scope research initiatives that address critical knowledge gaps and inform product strategy
• Execute lean research at the pace of product development, balancing rigor with pragmatism
• Work with technical user populations to extract insights they struggle to articulate
• Translate findings into actionable insights tailored to your audience and timeline
• Build research credibility by consistently delivering insights that change outcomes
• Use whatever methods get you to useful insights efficiently – formal studies when needed, lightweight approaches when speed matters
• Develop metrics that track usability improvements and demonstrate research impact

• Preferred:
  Hybrid (2-3 days/week) in Orlando, FL or Boston, MA area
• Open to:
  Fully remote with willingness to travel regularly to the Florida headquarters (10% or up to 35% depending on the location of the hired employee) for stakeholder engagement and research activities.

• 5-10 years of experience in UX Research, preferably serving deeply technical audiences of enterprise software products.
• Energized by driving results through ambiguity and creating new structures when needed.
• Track record delivering impactful research in fast‑paced product environments.
• Portfolio showing research that influenced product decisions, including examples with tight timelines or ambiguous starting points.
• Experience with highly technical user populations.
• Effective communication skills – verbal, written, visual – tailored to audience needs.
• Comfortable leveraging AI tools for research efficiency.
• Experience with formal and lightweight methods with judgment about when each is appropriate.
• Enterprise software experience.
• Knows when 70% confidence is enough to move forward.
• Self‑directed, identifies research opportunities and drives initiatives.
• Focuses on producing insights that inform decisions, not just research artifacts.
• Extracts meaningful insights from technical users and translates them for designers and product teams.
• Builds relationships across teams and communicates effectively at varying technical depths.
• Has deep methodological expertise with strong judgment…