Client Success Manager
Listed on 2026-01-12
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IT/Tech
SEO
We’re looking for a sharp, organized, and proactive Client Success Manager who can own project flow, drive client outcomes, and stay 10 steps ahead.
This isn’t just a support role — you’ll be mission-critical to how we deliver insane results for local service businesses (contractors, pool builders, roofers, etc.) across the U.S.
What You’ll Own- Full client onboarding process — from intake to launch
- Daily oversight inside Click Up to ensure nothing slips
- Clear, professional communication with clients (email, Slack)
- Coordination with internal team (designers, ads, SEO) to keep projects on track
- Accountability for deadlines, follow-ups, and client expectations
- Light technical knowledge of Meta Ads, SEO, and Google Business Profiles is a major plus
- Extremely organized and reliable — your Click Up boards are clean and tight
- A confident communicator — you keep things calm, professional, and productive
- Proactive AF — you don’t wait for instructions, you hunt down problems and solve them
- Familiar with client-facing tools:
Click Up, Slack, Figma (view-only), Google Drive - Industry-aware: you understand the mindset of local contractors and what they value
- Fast learner, comfortable managing 10–20 projects at once
- Experience in an agency environment
- Worked with Meta Ads, GBP, LSA, or service-based SEO
- Led onboarding before or helped build SOPs/processes
We’re a fast-growing web design and SEO agency helping local service businesses dominate Google and book more jobs. Our team is lean, remote, and highly performance-driven. If you're looking for a role with responsibility, growth, and freedom — this is it.
Compensation (OTE Range: $45K–$60K+)Base Salary: $36,000/year
CSM Compensation Package:
Example:
40 clients retained at $2,000 avg. = $80,000 retained
3% of $80K = $2,400 bonus
Example:
• Website upsell for $5,500 = $550 commission
• A $2,500 client wants to cancel, but you retain them = $250 commission
Additional 10% for 3 Months on Recurring Upsells
Example:
• SEO upsell for $1,500 = $150 upfront, then $150/month for 3 months
• Plus: the $1,500 increase improves your retention bonus baseline
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