Software Engineer, IT Support, Technical Support

Software Engineer (Service Now) – Corporate Technology Group

We are seeking a contract Software Engineer to join a major corporation in Orlando, FL. The role requires 4 days per week on-site with Fridays remote.

• Assist in the configuration, development, and customization of the Service Now platform across various modules (e.g., ITSM).
• Develop and maintain Service Catalog Items, Record Producers, and Order Guides, including variable sets, catalog client scripts, and UI policies.
• Design and implement process automation using Flow Designer and/or Workflow Studio, including creating flows, subflows, and custom actions.
• Write, test, and maintain scripts (e.g., Business Rules, Script Includes, Client Scripts) using JavaScript.
• Participate in unit, integration, and user acceptance testing.
• Work with cross-functional teams to gather requirements, provide high-level estimates, and troubleshoot technical issues.
• Create and maintain technical documentation for all custom development and configuration.
• Provide support for existing applications, identifying incidents and implementing timely remediation.

• 1-3 years of professional development experience on the Service Now platform.
• Experience creating and managing all components of the Service Catalog.
• Proficiency in building, testing, and debugging process automation using Flow Designer.
• JavaScript proficiency for writing, debugging, and optimizing platform scripts.
• Familiarity with standard web technologies and integration via REST/SOAP web services.
• Service Now Certified System Administrator (CSA).

• Experience with other Service Now modules (HRSD, CSM, Security Operations).
• Familiarity with source control tools such as Git.
• Understanding of ITIL framework principles.
• Service Now Certified Application Developer (CAD).
• Micro certifications:
  Flow Designer, Integration Hub, Service Portal.

BS in STEM field.