Technical Project Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Motorola Solutions (NYSE: MSI) is a global leader in mission‑critical communications and analytics. At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission‑critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive.

At Motorola Solutions, we are ushering in a new era in public safety and security. Avtec, a Motorola Solutions company, provides dispatch consoles for mission‑critical and business‑critical operations centers. With the long lifespan, software‑based Scout system, Avtec continues its legacy of providing proven, trusted, and reliable solutions to clients around the world.

The Customer Success team is responsible for implementing and supporting Avtec projects sold through the company's sales channels. The team is held accountable for reaching business targets associated with customer satisfaction, revenue, and budget. The Customer Success team works closely with all other departments throughout the organization to ensure successful projects and long‑term customers.

As the liaison between the customer and the organization, the PM leads and performs the efforts required to implement the communications system including project management, design and configuration, installation, training, and system optimization.

The PM must have advanced organizational and technical skills. The role will require the organization and management of cross‑functional teams that include internal and external resources (customers, consultants, contractors, vendors). The role requires a strong technical aptitude and understanding of Avtec's products and related technologies in order to advise customers on their implementation.

The candidate must be well versed in interpersonal communications and able to build rapport and long‑term relationships with the customers and team members.

• Complete various design and implementation tasks personally or by contracted resources
• Embrace a top‑down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
• Monitor project progress continuously and create detailed scheduled reports on measurable items such as milestones and deliverables.
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
• Review proposed modifications on project plans including meeting with interested parties to approve and implement beneficial changes.
• Oversee the acquisition of resources and materials as needed before and during projects by talking with customers, team members, managers, and in‑house resources.
• Engage in continuous learning to retain an in‑depth understanding of the product line and required configuration.
• The Project Manager must be willing to travel 25 - 50% of the time domestically.

• Associates degree in engineering, computer science, or related field, or equivalent work experience
• PM Certification desirable
• Proven team player
• Excellent problem‑solving skills
• Ability to work accurately with attention to detail
• Minimum of two years' experience in the critical communication industry, including implementation work and interactions with customers
• Able to tackle problems and issues with enthusiasm and tenacity while recognizing and…