Onsite Technical System Manager - Miami Area

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

It's not just about having the right technology, it's about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations - ensure continuity, enhance productivity and reduce risk - helping achieve peak performance.

When every second counts and performance reliability is a must - we are ready and able to serve today, tomorrow and into the future.

The job tasks encompass a wide range of technical responsibilities. The Onsite Technical System Manager provides for a dedicated technical resource that will facilitate a seamless integration between Motorola Support Resources and Miami Dade Fire Rescue (MDFR). The Onsite Technical System Manager also assists MDFR with planning for future system needs. The Onsite Technical System Manager, in addition to supervising FSO Technicians, will act as a liaison between MDFR and Motorola's System Support Center to assist in problem resolution.

The Onsite Technical System Manager compiles information on system performance, and meets regularly with MDFR to review the operation of the system. The ultimate goal of the Onsite Technical System Manager is to ensure MDFR's investment in the communication equipment is utilized to the fullest extent possible. The Onsite Technical System Manager is a dedicated technical resource assigned to MDFR and will have an office at Miami-Dade Fire Rescue Headquarters reporting there daily.

• The Onsite Technical System Manager will be responsible for supervising a team of 4 direct reports, as well as other management duties. Will supervise/manage on site Motorola Solutions Technician(s).
• Oversee, manage and administer the Motorola Astro P25 radio system operations for Miami-Dade County.
• Deliver maintenance and support services for Motorola's ASTRO P25 and associated technologies, dedicated to ensuring public safety for Miami-Dade Fire Rescue (MDFR).
• Develop system-related monthly reports tailored to customer agreements.
• Generate monthly reports on subscriber repairs as per customer specifications.
• Initiate, monitor, and resolve cases efficiently, providing customers with regular status updates.
• Organize and oversee scheduled preventative maintenance for the P25 radio system.
• Schedule and manage site inspections to be completed in a timely manner and provide customer documentation.
• Provide assistance on First Net PTT Devices and deployable including but not limited to technical administration.
• Maintain, optimize, test, document and manage highly technical Motorola communications systems.
• Oversee and coordinate minor project tasks.
• Plan and execute system upgrades according to schedule.
• Track and manage any FSBs (Field Service Bulletins) and advise the customer when applicable.
• Promptly raise and monitor significant service problems within Motorola Solutions, involving appropriate personnel. Organize meetings and conference calls as required until issues are resolved.
• Act as the single point of contact for MDFR regarding all service related issues.
• Monitor of MOSCAD.
• Monitor the testing of the voting systems including remote site sensitivity verification.
• Assist with third party maintenance escorts to radio sites (UPS, A/C, Tower climber, Drone Inspections, etc.).
• Assist with investigation of weak signal complaints and interference complaints.
• Inventory and tracking of all infrastructure equipment (spares, out for repair, FRUs,…