Escalation Engineer, FL

Overview

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

We are expanding our operations and seeking to grow our team. We have an opening for an Escalation Engineer to join our Service Delivery Team.

• Provide oversight and mentorship to the team in addition to your technical role.
• Suggest and organize team-building activities.
• Ensure team performance and understand on metrics.
• Act as a resource to the rest of the team for rapid decisions and direction.
• Through Root Cause Analysis, discover training needs and provide coaching.

• 5+ years of relevant technical experience with Microsoft end-user and cloud technologies.
• 2+ years of relevant lead experience with multiple technicians.
• Experience in managing customer expectations.
• Demonstrable experience in incident, problem, and change management.
• ITIL Foundations V3 or V4 certification is highly desired.
• Excellent ability to present information in a manner that is clear and concise.
• Very strong interpersonal and communication skills with the ability to build effective working relationships, solicit cooperation, and resolve conflicts with a variety of stakeholders both internally and externally.
• Excellent client service skills, with the ability to create/cultivate trusting relationships with clients and co-workers and remain calm in stressful circumstances.