Senior Application Engineer – Workforce Management

Senior Application Engineer – Workforce Management at Universal Orlando Resort

The Senior Application Engineer will be a member of the Digital & Technology, Parks Technology team supporting Workforce Management Technologies for Universal Destinations and Experiences. This role will be responsible for defining, configuring, developing, testing, analyzing, and maintaining the UKG WFM Pro and UKG Workforce Central Timekeeping, Scheduling, Attendance, Data Hub and Analytics application and future modules as well as the time clocks.

This includes working with the business to gather requirements, configuring solutions, writing interfaces in WIM/BOOMI, testing, analyzing, and supporting workforce management systems and would also include the research, design, documentation, and modification of software specifications throughout the production life cycle. The primary application support responsibility for this position is UKG software with secondary support of other packaged software applications.

• Provide a system support role for day‑to‑day systems operations, including monitoring, troubleshooting, and performance analysis in a 24x7 environment. Analyze UKG and other application requests which may require change, configuration, and testing of new functionality, creation or the update of design documents, unit testing, implementation plans, and testing new functionality for small to medium processes and/or functions.
• Collaborate with internal and external partners in the conceptualization and development of solutions. Work independently with vendors, business partners and technology teams on projects, support, application development and standardization to implement high quality, scalable and extendable solutions using UKG or other applications while adhering to established best practices.
• Participate in the definition, development, and documentation of business requirements, objectives, deliverables, and specifications on a project‑by‑project basis in collaboration with internal users and departments.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

Bachelor’s degree in MIS, Computer Science, Information Technology, Business is preferred.

• 5+ years’ experience with configuration and support of UKG Pro WFM, Workforce Central 8.0 or higher. Prefer WFC 8.1 experience.
• 5+ years’ experience with configuration and support of UKG Advanced Scheduler and Forecasting.
• 5+ years’ experience with configuration and support of UKG Workforce Leave including attendance.
• 3+ years’ experience with UKG Workforce Integration Manager and/or BOOMI Integration Services.
• 3+ years’ experience with UKG application server maintenance and product installation.
• 3 +years’ experience with Service Release installations and upgrades
• 3+ years’ experience with configuration of UKG Pro WFM Dashboards & Tiles.
• 3+ years’ experience with configuration and support of UKG Data Hub
• 3+ years’ experience supporting and configuring UKG Time clocks within UKG Pro WFM.
• 2+ years’ experience with UKG custom report writing.
• Experience conducting analysis of business processes and recommending improvement or efficiencies.
• Solid experience with development tools
• Microsoft Office
• Skilled with SQL
• Expertise and experience with complex technical solutions
• Good understanding and execution of monitoring and alerting practices
• Good understanding of data integration tools and experience working with at least one tool.
• Estimating work or project effort for proposed solutions.
• Systems and Business Analysis
• Problem Solving and Decision Making
• Excellent written and verbal communication skills with non‑technical staff and with members of interdisciplinary teams
• Customer Service Oriented, Flexibility and Analytical Thinking
• Language
  
  Skills:
  
  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
• Reasoning ability:
  Ability to interpret a variety of instructions furnished in written, oral,…