Principal Technical Consultant; Integrations​/AI), Platform Products Expert Implementation Services

• Full-time
• Employee Type:
  Regular
• Region: AMS - North America and Canada
• Work Persona:
  Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Today, Service Now is a global market leader, serving over 8,100 customers, including 85% of the Fortune 500, with innovative AI-enhanced technology. Our cloud-based platform connects people, systems, and processes to empower organizations. Join us to make the world work better for everyone.

The Team

The Customer Excellence Group helps customers achieve their outcomes through prescriptive guidance, driving adoption, satisfaction, and growth on the Service Now platform.

The Role

The Principal Technical Consultant, Integrations Specialist, is a functional and technical expert who consults with customers and configures Service Now integrations to accelerate business outcomes. You will design and implement integrations between Service Now and third-party platforms, resolving complex issues and supporting AI solutions.

Responsibilities include:

• Leveraging AI to improve workflows, decision-making, or problem-solving, including automating workflows and analyzing AI-driven insights.
• Devising integration strategies and architectures.
• Implementing Service Now AI features like Virtual Agent, NLU, AI Search, and Generative AI.
• Developing solutions based on user requirements.
• Coordinating with developers to support project goals.
• Ensuring best practices in integration processes.
• Serving as an SME for complex integration and AI issues.
• Optimizing data configurations and resolving system errors.

Qualifications:

• Minimum 8 years of experience in complex integration technologies.
• Ability to influence and consult in diverse customer environments.
• Maintaining at least two Service Now CIS certifications and a Service Now CAD certification.
• Experience in system architecture, integration technologies (REST/SOAP, LDAP, SSO, etc.), and SaaS platforms.
• Understanding of AI models, including Generative AI and Deep Learning.
• Experience with Service Now platform development tools and data management.
• Knowledge of enterprise technologies like LDAP, VPN, SSL, SAML/SSO.
• Strong interpersonal, mentoring, analytical, and problem-solving skills.
• Ability to work independently and communicate effectively.
• Willingness to travel up to 30% annually.

We value flexibility and inclusivity. Learn more about our work personas here
.

Equal Opportunity Employer

Service Now is committed to diversity and inclusion. All qualified applicants will be considered without regard to protected categories.

Accommodations

If you need accommodations during the application process, contact [email protected].

Export Regulations

Positions requiring access to controlled technology may require export approval from government authorities.