Employee Relations Specialist

OUC - The Reliable One
, is presently seeking an Employee Relations Specialist to join the Employee Experience division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations.

We are looking for a proactive, resilient, and relationship‑driven HR professional to support a positive, compliant, and productive work environment. In this hands‑on role, you will assist with employee concern intake, conduct initial fact‑finding for routine ER cases, guide managers on policy interpretation, support performance and discipline processes, and help ensure consistent, fair application of policies across the organization. You will collaborate closely with HR leadership, business partners, and employees while contributing to case documentation, SOP development, compliance tasks, and data reporting that helps identify trends and opportunities for improvement.

• Be part of a mission‑driven team that values people‑first thinking.
• Gain immediate impact through shadowing and strategic projects.
• Enjoy a collaborative, supportive HR environment where your expertise matters.
• Opportunities for learning, growth, and development in a dynamic organization.

• Serve as the first point of contact for employee complaints and concerns.
• Provide clear, empathetic, and unbiased counsel to employees and managers on HR policies, performance issues, workplace disputes, and more.
• Conduct initial investigations and escalate complex cases appropriately.
• Assist with counseling and termination meetings.
• Draft and track warnings, coaching notes, and investigative documentation.
• Monitor and report on trends related to employee engagement, retention, performance, and compliance.
• Stay current on employment laws and ensure related policies and postings are up to date.
• Partner with payroll, HRIS, and legal teams to handle unemployment claims and reporting.
• Conduct exit interviews and analyze results for actionable insights.
• Collaborate with the Employee Engagement team on survey findings and focus area development.

• Bachelor’s Degree in Human Resources, Business Administration, or related field.
• Minimum of 3 years’ experience in Human Resources with a focus on employee relations.
• Demonstrated experience in:
  • Counseling employees and managers
  • Conducting investigations and resolving workplace conflicts
  • Applying employment laws and organizational policies
  • Using HRIS, case management, or ERP systems
• Experience supporting technical, craft, or skilled trades employees, as well as leadership teams.
• Strong communication, organization, and interpersonal skills with the ability to remain neutral and unbiased when handling sensitive matters.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Valid Driver’s License (required).
• SHRM or HRCI certification preferred.

• Competitive compensation
• Low‑cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• Hybrid Retirement Program with fully‑funded cash balance account, defined contribution with employer matching along with a health reimbursement account.
• Generous paid vacation, holidays, and sick time.
• Paid parental leave.
• Educational Assistance Program including tuition reimbursement, paid memberships in professional associations, and paid conference and training opportunities.
• Wellness incentives and free access to all on‑site OUC fitness facilities.
• Access to family‑oriented recreational areas.
• Hybrid work schedule.

Salary Range: $66,248.48 - $85,000.00 annually (commensurate on experience)

Location: Reliable Plaza 100 W. Anderson St. Orlando, FL 32801

The Employee Relations Specialist will engage in the administration and execution of the employee relations function in collaboration with Employee Experience (EE) leadership and team members. This includes assisting in the oversight of policies and procedures, employee counseling, investigations, conflict resolution, data analysis of trends, and metrics reporting. The Employee Relations Specialist works closely with business partners, management, leadership, and…