More jobs:
Guest Service Supervisor
Job in
Orlando, Orange County, Florida, 32819, USA
Listed on 2026-02-06
Listing for:
HHM Hotels
Full Time
position Listed on 2026-02-06
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management, Hospitality & Tourism, Guest Services
Job Description & How to Apply Below
Guest Service Supervisor
Supervise front desk staff ensuring brand/hotel guest and sustainability standards are met.
Potential Career Path
Front Desk Manager - Assistant General Manager or Sales Manager - General Manager or Director of Sales
Essential Job Functions
* Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
* Supervise front office associates to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
* Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
* Review trip advisor reports and respond to guest issues and concerns.
* Adhere to corporate or departmental policies, procedures, and service standards in conjunction with management.
* Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
* Train or instruct employees in job duties or company policies or arrange for training to be provided.
* Develop work schedules according to budgets and workloads.
* Monitor inventory levels and requisition or purchase supplies as needed.
* Follow sustainability guidelines and practices related to HHM's Earth View program.
* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
* Cross-train in all areas at the front office to assist guests.
* Perform other duties as requested by management.
Position Requirements
* High School diploma or equivalent preferred.
* 2 years previous front desk experience required.
* Previous supervisory responsibility preferred.
Work Environment and Context
* Work schedule varies and may include working on holidays, and weekends.
* Requires standing for extended periods, walking, pushing, lifting up to 25-50 pounds, bending and reaching; climb or balance; stoop, kneel, or crouch.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
Source: HHM Hotels
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